Emergency Shelter Senior Case Manager

Emergency Shelter Senior Case Manager About Us

CARITAS creates a safe space to heal and time to rebuild. Our five programs provide solutions for shelter, recovery services, workforce development, and the furniture bank.

The CARITAS Emergency Shelter, as of the five programs of this thriving non-profit, provides compassionate hospitality to those experiencing homelessness in our region. Services are offered to both men and women on our Richmond campuses and basic needs such as shelter, meals, clothing, and connections to supportive services are provided. We take an integrated approach to helping people solve their housing crisis by connecting them with a housing specialist.

This position provides supervision and guidance in the shelter environment and works alongside housing specialists, volunteers, and other CARITAS staff.

The Senior Case Manager will oversee the case management team including site case managers and a housing navigator ensuring the smooth operation of our emergency shelter case management program. The work will comprise comprehensive case management services to shelter participants, assisting them in obtaining vital documents, referring to employment options, and increasing the shelter's positive exits. Specific responsibilities include:

• Oversee and guide a team of case managers to identify and access resources to meet the diverse needs of shelter participants.
• Lead the case managers and interns in assisting participants in obtaining vital documents, housing and job searching, resume writing, and interview preparation.
• Deliver direct case management to year-round and seasonal shelter participants, when needed.
• Provide training and mentorship to case managers to enhance their skills in supporting individuals experiencing homelessness.
• Provide training and mentorship to case managers, interns, and Shelter Peer Advocates to enhance their skills in supporting individuals experiencing homelessness.
• Work closely with the case management team to increase positive exits from the shelter and facilitate successful transitions to housing.
• Develop and maintain partnerships with community resources to expand housing options and supportive services for shelter participants.
• Track and manage client assistance flexible funding.
• Participate in internal and external case conferencing opportunities.
• Ensure information is recorded in HMIS accurately and on time.
• Use trauma-informed care at all times and de-escalation training when needed.
• Work alongside the Shelter Program Manager to resolve issues.
• Assist in on-call rotations for Shelter Leadership.
• Attend and participate in Shelter Leadership Meetings.
• Maintain participant's files according to the file locator.

• A minimum of 3 years of experience in case management, with at least one year specifically working with individuals experiencing homelessness.
• Proven experience in housing individuals and navigating housing resources effectively.
• Familiarity with homeless services in Richmond and other community resources.
• Housing Counselor Certification preferred, demonstrating proficiency in housing-related services and programs.
• Experience with real estate, the Fair Housing Act, Landlord-Tenant Act, and Americans with Disabilities Act a plus.
• Preferred Master of Social Work (MSW) degree, or equivalent education and experience in a related field.
• Strong interpersonal skills and the ability to work effectively with individuals from diverse backgrounds.
• Excellent organizational and time-management abilities, with a keen attention to detail.
• Ability to work independently as well as part of a collaborative team environment.
• Commitment to the mission and values of the organization, with a passion for serving individuals experiencing homelessness and promoting housing stability.
• Ability to use Microsoft Word and Excel, Google Docs; experience with data collection and reporting.
• Current CPR and Naloxone certification is required within 1 month of being hired.

• Emotional Intelligence:
  Recognize and manage your emotions to build trusting relationships.
• Belonging:
  Seek out and consider different perspectives, display empathy, and create a sense of community.
• Hospitality:
  Display welcoming behaviors to clients, volunteers, fellow associates, and community.
• Continuous Growth:
  Show curiosity, develop self, try new things, and practice what has already been learned.
• Accountability/Focus:
  Set goals and hold self and others accountable for achieving results.
• Communication:
  Create clarity through listening, speaking, and writing to reach a shared understanding.
• Solution-Based Thinking:
  Think through problems with grace, focus on the solution rather than the problem, and help deliver proactive solutions to problems.

Microsoft Word, Google Docs.

CARITAS Values:
Achievement, Innovation, Integrity, Passion, Servant Leadership. The CARITAS culture reflects these values. Professional and timely communication is expected as well as an…