Digital Navigation Intern; Fall – UNPAID

Digital Navigator Intern

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.

If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Digital Navigator Intern will support clients in overcoming digital barriers by providing one-on-one assistance with internet connectivity and device access, as well as group digital literacy classes. This role is essential in helping clients gain the digital skills and tools needed to access employment, education, healthcare, and other essential services. The intern will work closely with IRC staff, volunteers, and community partners to assess client needs, provide tailored digital support, and connect clients with appropriate resources.

This position is ideal for someone passionate about digital equity, community empowerment, and cross-cultural engagement.

• Conduct intake assessments to identify clients’ digital needs and goals.
• Provide individualized support with internet access, device setup, and digital literacy training.
• Assist clients in navigating online platforms for job applications, education, healthcare, and government services.
• Guide clients in using smartphones, tablets, and computers effectively and safely.
• Maintain accurate records of client interactions, progress, and outcomes using intake and follow-up forms.
• Collaborate with IRC staff and community partners to refer clients to additional resources as needed.
• Support outreach efforts to promote digital inclusion services in the community.
• Participate in training sessions and team meetings to enhance service delivery.

• Strong interest in digital inclusion, technology access, and working with international clients.
• Familiarity with basic digital tools and platforms (e.g., email, web browsing, video conferencing, online forms).
• Excellent interpersonal and communication skills, with a focus on empathy and cultural sensitivity.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Comfort with conducting phone or virtual support sessions.
• Multilingual skills (especially in Spanish, Arabic, Dari, or Pashto) are a plus.
• Interns must be able to commit to at least 15 hours a week for at least three months.
• Valid driver’s license and access to an insured vehicle preferred.

This position is unpaid and reports to the Economic Empowerment Supervisor.

The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.