On Call Emergency Shelter Support Staff

On-Call Emergency Shelter Support Staff

About Us

CARITAS creates a safe space to heal and time to rebuild. Our five programs provide solutions for shelter, recovery services, workforce development, and the furniture bank.

The CARITAS Emergency Shelter, as of the five programs of this thriving non-profit, provides compassionate hospitality to those experiencing homelessness in our region. Services are offered to both men and women on our Richmond campuses and basic needs such as shelter, meals, clothing, and connections to supportive services are provided. We take an integrated approach to helping people solve their housing crisis by connecting them with a housing specialist.

This position provides supervision and guidance in the shelter environment and works alongside housing specialists, volunteers, and other CARITAS staff.

Position Summary:

• Serves as part of a dynamic and compassionate team to provide trauma informed care to all participants.
• Provide direct supervision of emergency shelter and facilitate a safe environment by compassionately enforcing program guidelines and policies.
• Engage with participants in a person-centered, trauma informed manner.
• Support in overseeing and facilitating daily shelter events and participant onsite appointments.
• Assist in the complete shift checklist of assigned duties during shift.
• Engage interns and volunteers as needed.
• Encourage participants to engage in their housing plan.
• Apply de-escalation techniques when necessary and support during crisis intervention.
• Use Google Workspace to facilitate communication within the team.
• Be trained on Lead Staff job duties in case coverage is needed, including shift reports and documentation.
• Participate in staff meetings and trainings.
• Complete assigned mandatory trainings to increase skills and knowledge.
• Serve as on call for shifts that need coverage.

Qualifications:

• Punctual and reliable, with reliable transportation
• Ability to know and follow job expectations related to shift worked, including able to professional blend with program participants and other shelter staff.
• Skilled in conflict resolution, de-escalation methods, and in trauma informed care.
• Good oral and written communications skills.
• Valid T.B. test within 2 weeks of being hired.
• Current CPR and Naloxone certification required within 1 month of being hired.
• Ability to lift 10lbs.

Status: This is a part-time, non-exempt position

Supervisor: Emergency Shelter Program Manager

Hours: 4pm-12am and 12am - 8am

Hourly Rate: $18/hr

Location: Men's Shelter: 700 Dinwiddie Avenue;
Women's Shelter: 2220 Stockton Street, Richmond, VA, 23224

CARITAS Core Competencies

In addition to position specific competencies, there are core elements – knowledge, skills, and behaviors – that apply to all employees at every level:

• Emotional Intelligence:
  Recognize and manage your emotions to build trusting relationships.
• Belonging:
  Seek out and consider different perspectives, display empathy, and create a sense of community.
• Hospitality:
  Display welcoming behaviors to clients, volunteers, fellow associates, and community.
• Continuous Growth:
  Show curiosity, develop self, try new things, and practice what has already been learned.
• Accountability/Focus:
  Set goals and hold self and others accountable for achieving results.
• Communication:
  Create clarity through listening, speaking, and writing to reach a shared understanding.
• Solution-Based Thinking:
  Think through problems with grace, focus on the solution rather than the problem, and help deliver proactive solutions to problems.

Computer Skills

Microsoft Word, Google Docs.

Work Environment

CARITAS Values:
Achievement, Innovation, Integrity, Passion, Servant Leadership. The CARITAS culture reflects these values. Professional and timely communication is expected as well as an understanding of and appreciation for all the programs of CARITAS:
Shelter, the Furniture Bank, Works, The Healing Place, and the Recovery Residences.

Travel Required

Local travel may be required.

Drug-Free Workplace

The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the CARITAS workplace. As such, while on CARITAS' premises, performing CARITAS-related duties, or operating any CARITAS equipment, whether during work time or non-work time, employees are prohibited from being under the influence of drugs or alcohol, and are strictly prohibited from possessing illegal drugs, marijuana, or excessive quantities of prescription or over-the-counter drugs.