Casework Intern — Clients Access Services & Resources

Overview

Casework Intern at IRC Richmond’s Casework department. Unpaid position reporting to Casework Supervisor.

• Attend IRC Volunteer/Intern Orientation.
• Support caseworkers with client appointments and service coordination.
• Assist clients with accessing community resources and navigating public systems.
• Help clients complete applications and required paperwork for services and benefits.
• Support Cultural Orientation sessions and client education activities.
• Assist with transportation coordination and accompaniment to appointments as needed.
• Prepare required documentation for case files and enter case notes.
• Support scheduling, follow‑up communication, and general administrative tasks.
• Assist with organizing and maintaining client files and records.
• Help coordinate donations, supplies, and client needs as assigned.
• Advocate for clients during service delivery and represent IRC professionally.
• Maintain confidentiality and adhere to IRC policies and procedures.
• Track hours and submit a monthly timesheet through IRC’s online Volunteer Dashboard.

• Excellent written and verbal communication skills.
• Detail‑oriented, organized and reliable.
• Reliable, organized, and able to complete tasks within deadlines.
• Successful navigation of a complex and fast‑paced environment.
• Must have access to a car and a clean driving record.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.