Family Services Specialist II - In-Home Services

Job Title

This listing closes on 8/2/2026 at 11:59 PM Eastern Time (US & Canada).

Salary: $60,320.00 - $94,598.40 Annually

Location:

300 E Franklin Street, Richmond, VA 23219, VA

Job Type: Full-Time

Job Number: 27M

Duties include but are not limited to:

• Providing family-centered and community-based services to at-risk cases assigned from Child Protective Services, Foster Care, Juvenile Court and Community Partners;
• Conducting home visits, intake and needs/family assessments and formulating service plans;
• Counseling clients and/or making referrals for services;
• Providing case management services that assist clients in becoming self-sufficient;
• Preparing court reports and other legal documents;
• Executing and monitoring progress/compliance of court orders; providing testimony in court; and handling out of home placements as required;
• Submitting case reports within agency requirements and meeting state-mandated deadlines;
• Participating in Family Partnership Meetings;
• Referring families to the Family Assessment & Planning Team (FAPT);
• Assisting with other agency responsibilities as required i.e., CPS and Foster Care assignments.
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.

City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.

Qualifications, Special Certifications and Licenses

Knowledge, Skills, and Abilities:

Considerable knowledge in principles and practices in the human services field, including knowledge of programs, social-economic trends, and behaviors that impact the delivery of human services; and State and local policies and procedures, laws, and regulations.

Demonstrated skills in advocating and counseling; administering individual and family assessments and interpreting results;
Interviewing;
Case management, including reporting and documenting; and Oral/written communication.

Demonstrated ability in understanding and interpreting policies, procedures, regulations, and laws; thinking critically; manage time effectively; make sound judgments; problem solve; and analyze, assess, and evaluate data.

Minimum Training and

Experience:

• Bachelor's degree in a Human Services field OR Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22
  
  VAC
  40-670-20 of the Administrative Code of Virginia)
• Experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Licensing, Certifications, and/or Other Special Requirements:

• Valid Commonwealth of Virginia Driver's License with a satisfactory driving record.

Preferred Training and

Experience:

• Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are preferred
• Proficiency in reading, writing and speaking Spanish is a plus;
• Prior experience in child welfare practice, including child development and family systems, policies, and processes;
• Knowledge of the FAPT process.
• Knowledge of the Family Partnership Meeting process
Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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