Youth Intake Specialist

Youth Intake Specialist

Housing Resource Center
- Richmond, VA 23219

Salary Range $20.18 - $23.55 Hourly Level Experienced Position Type Full Time Education Level 4 Year Degree

Travel Percentage Up to 25% Category Nonprofit
- Social Services

About CCC:

Since 1923, Commonwealth Catholic Charities (CCC) has provided life-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia. CCC offers quality and compassionate human services to all people, especially the most vulnerable, regardless of faith. We are passionate about the work we do in our communities, providing 31 critical services at 7 locations throughout Virginia.

CCC provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information (including family medical history) in all aspects of employment including selection, job assignment, compensation, discipline, termination and benefits, except where there is a bona fide occupational qualification reasonably necessary to the normal operation of the agency.

Commonwealth Catholic Charities is a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of a drug screening and background check.

Summary: This position is responsible for providing front-end engagement, assessment, and short-term stabilization services to individuals and families experiencing homelessness. Serving as the first point of contact for new clients, this position manages a short-term intake caseload focused on completing comprehensive assessments, addressing immediate needs, and preparing clients for ongoing services. Services are provided both in the office and through community-based outreach to reduce barriers and meet clients where they are.

Through short-term, light-touch case management, the Youth Intake Specialist connects clients to basic resources, public benefits, shelter, healthcare, and other community services while awaiting assignment to an Outreach Specialist. Once ongoing services become available, this position facilitates a warm handoff to the Outreach Specialist, transferring primary responsibility for longer-term, housing-focused case management.

Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct comprehensive intakes for individuals and families experiencing homelessness or at risk of homelessness.

• Complete assessments to identify immediate needs and determine appropriate referrals to shelter, community resources, and supportive services.

• Maintain a short-term intake caseload, providing engagement, follow-up, and immediate stabilization services until clients are successfully connected with an Outreach Specialist for ongoing, housing-focused case management.

• Collect all required intake and eligibility documentation, address immediate stabilization needs, and coordinate warm handoffs to internal staff or external partners by effectively communicating pertinent client information. Assist with ongoing care coordination and follow-up with community partners as needed to support continuity of services.

• Assist clients with obtaining immediate basic needs, including food, clothing, hygiene supplies, transportation, identification documents, showers, laundry, and other essential resources.

• Assist eligible individuals and households in applying for or recertifying for Medicaid, SNAP, and other mainstream public benefits.

• Connect clients to emergency shelter, healthcare, behavioral health, employment, education, and other community resources as needed.

• Maintain accurate and timely client records in HMIS, including demographics, assessments, homelessness documentation, service transactions, and case notes in accordance with HUD standards, and complete related administrative tasks associated with client services and program operations.

• Cultivate and maintain collaborative relationships with community partners, including participating in…