Outreach Service Coordinator

Job Details

Level: Experienced

Job Location:

USVETS Virginia
- Richmond, VA 23219

Position Type:
Full Time

Education Level: 4 Year Degree

Salary Range: $25.07 - $31.34 Hourly

Job Shift: Any

Job Category:
Nonprofit
- Social Services

Title:

Outreach Service Coordinator

• FLSA Classification:
  Non-exempt

• Establishes and maintains working relationships with local service providers
• Connects veterans experiencing homelessness and at-risk veterans and their families with housing and supportive services
• Maintains professionalism when interfacing with clients and partners in person at and around the site
• Supports and upholds program principles by communicating with the Director, Case Managers, and other staff regarding client issues as needed
• Ensures proper and timely communication with site Case Management and the Veteran Support Coordinator while working with client cases
• Conducts screenings for housing and programs potentially available to clients
• Performs non-clinical assessments, interventions, and crisis resolution with clients
• Facilitates the housing intake and discharge processes at the site
• Identifies goals of potential clients to ensure suitability for Permanent Supportive Housing or other continuum programs
• Tracks and maintains a database of clients served by the site’s outreach process
• Ensures grant and program compliance by verifying eligibility through reviewing documentation such as homeless status, veteran status, income status, etc.
• Works with Case Managers to compile mandatory housing intake verification documentation and ensures files are complete
• Coordinates consistent and regular outreach efforts with local homeless service providers, agencies, and community service partners
• Plans, executes, and participates in community events
• Maintains an events calendar to share with clients
• Provides regular updates to executive management at the site regarding admissions, discharges, client developments, campus needs, etc. by participating and contributing to weekly staff meetings
• Performs other duties as assigned

• Bachelor’s degree in social services field
• Minimum of four years of relevant employment experience may substitute for degree requirements
• Minimum of 2 years of supervisory experience in related field
• Two years of employment at U.S.VETS may substitute for supervisory experience
• Possesses an in-depth, working knowledge of the veterans community
• Ability to work effectively with a diverse group of clients, staff, and community members
• Excellent written and oral communication skills
• Leadership and conflict management skills
• Demonstration of personal and financial integrity in the workplace
• Ability to take direction, work independently with minimal oversight, and to work within a team
• Valid driver’s license required. Must meet company insurance requirements and complete a provided driver training course