ServiceNow Integration Engineer

Service Now Integration Engineer

Business Initiative/

Purpose:

Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machine-readable model that enables end-to-end visibility, enforced accountability, and scalable, automation-driven operations

Role Responsibilities:

The Integration Engineer is responsible for designing, building, and sustaining the interfaces that connect the Service-Aware Operating Model to the broader enterprise technology ecosystem. This role enables reliable movement of configuration, telemetry, event, and operational data between platforms so that service context can be trusted across workflows, analytics, and automation. The Integration Engineer specializes in external connectivity, data movement, transformation, and resilience across system boundaries.

Enterprise Integration Design & Delivery

• Design and implement bidirectional integrations between the platform and external systems that contribute data, events, ownership context, or workflow triggers.
• Establish patterns for reliable data exchange across cloud, infrastructure, monitoring, asset, and operational platforms.
• Ensure integration behavior supports service-aware use cases without introducing unnecessary coupling or fragility.

API Engineering & Data Transformation

• Develop and maintain APIs, connectors, transformation logic, and message handling capabilities that normalize data for service-aware consumption.
• Map and translate source data into governed service, configuration, and operational models.
• Implement validation, error handling, retry patterns, and traceability to improve reliability and supportability.

Event, Telemetry & Operational Signal Ingestion

• Enable ingestion of alerts, events, telemetry, and inventory signals required for service visibility and impact-aware operations.
• Support correlation and enrichment patterns that improve the usefulness of incoming operational data.
• Ensure high-volume ingestion pathways are stable, scalable, and observable.

Engineering Standards, Testing & Delivery Discipline

• Apply software engineering rigor to integration development through version control, testing, pipeline automation, and repeatable release practices.
• Improve maintainability by standardizing reusable integration patterns and reducing one-off solutions.
• Document integration dependencies, support models, and operational run conditions.

Resilience & Operational Continuity

• Monitor integration health, identify failure patterns, and improve recovery and recoverability mechanisms.
• Partner with adjacent engineering teams to address throughput, latency, and reliability issues before they impair operational outcomes.

Must Have Skills/Prior Experiences:
Extensive experience in integration engineering, API development, or backend systems engineering. Strong proficiency in modern integration patterns, data transformation, and resilient interface design. Experience connecting enterprise platforms using APIs, middleware, scripted integrations, or event-driven patterns. Proven ability to build scalable, observable, and supportable integrations in complex environments.

Plus/Nice to Have Skills/Prior Experiences:
Experience supporting service-centric or Service-Aware operating models. Familiarity with event streaming, telemetry pipelines, and operational data integration. Background in highly regulated, high-availability, or operationally complex environments. Relevant engineering or integration certifications.

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