Senior ServiceNow Developer - Richmond, VA

Senior Service Now Developer

Location:

1300 E Main St, Richmond, VA 23219

Duration: 12 months contract

On-Site Requirement:
The role requires the candidate to be ON SITE 3 days/week (NO EXCEPTIONS). Local Richmond candidates are preferred due to the ON SITE requirements.

Parking is not provided for contractors.

Position Overview:

The State Corporation Commission (SCC) is seeking a Service Now Developer to design, build, and enhance scalable solutions across the Service Now platform.

The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional Service Now domain and artificial intelligence experience valued.

Responsibilities:

• Design, develop, test, deploy, and maintain Service Now applications and platform enhancements.
• Build secure, reliable integrations using REST, SOAP, webhooks, Integration Hub, MID Server, and related technologies.
• Develop scripted REST APIs, business rules, script includes client scripts, UI policies, and Flow Designer workflows.
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
• Create intuitive, accessible experiences across Employee Center, Service Portal, work spaces, forms, catalogs, and mobile.
• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions.
• Troubleshoot complex platform, integration, data, and performance issues.
• Apply development standards, security controls, automated testing, code review, source control, and release-management practices.
• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities.

Required Qualifications:

Skill / Qualification
- Requirement
- Experience

Service Now development and configuration
- Required - 4 Years

JavaScript and Service Now client-side and server-side scripting
- Required - 3 Years

API integration design, security, and troubleshooting
- Required - 2 Years

REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring
- Required - 2 Years

Service Now ITSM processes and modules
- Required - 2 Years

Flow Designer, Integration Hub, Service Catalog, ACLs, and automated testing
- Required - 2 Years

Service Now data models, tables, reference relationships, and CMDB
- Required - 2 Years

User-centered solution design, accessibility, security, and maintainability
- Required - 2 Years

Testing, code review, source control, and release-management practices
- Required - 2 Years

Analytical, troubleshooting, documentation, and communication skills
- Required - 3 Years

Collaboration with technical and non-technical stakeholders
- Required - 3 Years

Employee Center, Service Portal, UI Builder, and configurable work spaces
- Required - 2 Years

Service Now AI:
Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search
- Required - 2 Years

Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification
- Required - 2 Years

Other Service Now domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine
- Desired - 2 Years

Automated deployment pipelines, Agile delivery, and Dev Ops practices
- Desired