Sr. Engineer, AI & ML

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

Car Max, the way your career should be!

As a Sr. Engineer, AI & ML, you will play a pivotal role in designing and implementing advanced Generative AI solutions that elevate Car Max’s omni-channel customer experience. You will leverage expertise in large language models (LLMs), semantic search frameworks, and AI orchestration to deliver innovative, scalable applications. Your work will directly influence Car Max’s technology evolution, ensuring secure, high-performing AI systems that drive business impact.

At Car Max, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

You’ll join Car Max’s GenAI team, collaborating with engineers, product leaders, and stakeholders to build next-generation AI capabilities. This team focuses on creating enterprise-grade AI solutions that enhance customer interactions and streamline business processes through cutting-edge machine learning technologies.

• Design, develop, and deploy Generative AI models, including LLMs and semantic search frameworks, for customer-facing solutions.
• Identify and address implementation challenges, providing creative, technically sound solutions.
• Build integrated monitoring systems to validate AI performance and ensure architecture integrity.
• Mentor engineers on best practices for Generative AI development and deployment.
• Review code for quality and adherence to clean coding standards.
• Collaborate on prompt engineering, testing, and evaluation using tools such as Prompt Flow.
• Drive continuous improvement in AI architecture through innovation and stakeholder feedback.

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 4+ years of experience in AI/ML, cloud computing, or systems engineering.
• Advanced proficiency in Python and scripting languages (e.g., shell scripts).
• Hands-on experience with Azure OpenAI Service and Azure AI Search.
• Expertise in LLMs, semantic search frameworks, and AI orchestration layers (e.g., Semantic Kernel).
• Experience with Dev Ops practices, CI/CD pipelines, and testing frameworks.
• Strong communication skills and ability to influence technical vision across teams.

• Master’s degree in Computer Science, Engineering, or related field.
• Experience integrating CI/CD pipelines for prompt engineering with feedback loops.
• Knowledge of advanced Generative AI development tools and frameworks for enterprise-scale applications.

This role will be based out of the Car Max Midtown office, Richmond VA or Car Max Technology Hub, Plano TX and have a Hybrid work arrangement.

• Associates based in Richmondworkonsite5 days per week.

• Associates based in Planowork onsite2 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.
Sponsorship will not be considered for this specific role.

At Car Max, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work…