Microtransit Bus Operator

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Full Time Richmond, VA, US

3 days ago Requisition

Salary Range: $22.14 To $22.14 Hourly

Join a Mission That Moves Richmond

GRTC is deeply connected to the communities we serve, offering opportunities to shape the future of public transit through innovative service designs, major capital projects, and a growing regional network. Every day, our work powers more than 30,000 transit trips and supports mobility for people across the region. With new routes, expanded connections, and a second bus rapid transit line in development to complement the Pulse, our ITDP Bronze Medal-winning flagship system, GRTC continues to expand its role as the backbone of regional mobility.

Joining GRTC means being part of a mission-driven team with the chance to make a lasting impact on how people move and connect.

Micro-transit operators are responsible for providing technology-enabled, on-demand public transportation service, using specialized vehicles, such as vans or shuttle buses in the Greater Richmond region. Assumes responsibility for the safety of our customers and equipment and performs routine vehicle inspections to ensure proper operations. Communicates appropriate information to customers, supervisors, and others designated to receive such information. Answers inquiries from customers and others.

Follow agency transportation guidelines, operating rules, and procedures. Responsible for overseeing the safety of passengers, resolving problems, providing good customer relations, and maintaining public trust. Arrives on time and works independently with minimal supervision.

Drives micro-transit vehicles to transport passengers to points within a designated microtransit zone while providing safe and courteous service to the public.

• Ensures adequate vehicle circulation so passengers are picked up in a timely manner.
• Picks up passengers based on in-app scheduling.
• Provides a high level of service while operating a micro-transit vehicle under a variety of conditions.
• Regulates heating, lighting, and venting systems for passenger comfort.
• Maintains a professional appearance at all times.
• Complies with local traffic regulations (Reports delays or accidents).
• Effectively deals with difficult customers and situations.
• Communicates effectively using both written and verbal skills, both with the public and GRTC radio and dispatchers.
• Picks-up and drops-off passengers at scheduled locations and times.
• Visually inspects vehicle prior to shift start to check for any damage or other safety concerns.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school education and or equivalent GED.
• A current Virginia Driver's License with a positive +3-pointbalance or better.
• Ability to successfully complete operator training program including training of bus routes, schedules and vehicle emergency procedures within the prescribed time set forth by the Department of Transportation.
• Ability to comprehend and operate a bus on all streets in the Richmond area.
• Ability to operate vehicle under safest possible conditions.
• Ability to use prudent judgment and common sense in making quick, safe decisions with minimal supervision and adapt to constantly changing operating conditions.
• Ability to effectively…