Fulfillment Associate Job Richmond area,Virginia USA,Warehouse

Position: Fulfillment Associate (full-time)
Description

Position Summary

The Fulfillment Associate role is a flexible role within the operations that includes warehouse operations, manufacturing operations, sales support, and gun processing. The individual will work as operator, picker, packer, shipper, trainer, showroom associate, sales support stager, and inventory support associate. Flexibility & versatility are expected in this role.

Essential Duties and Responsibilities

Scanning incoming and outgoing packages from warehouse and staging area to prepare for the sales associate delivery or pick-up preparation.
Completes quality control checks for verification of quantities and items.
Organize Orders for OSA pick-up, stagged orders, our internal/external deliveries, show room pick-up. Ensures the correct shipping method is selected.
Find and move orders switched from staging to ship.
Provide support to the showroom to locate orders.
Help customers/OSAs load orders into vehicles/trucks.
Completes all documentation (inbound/outbound) daily to ensure the demo warehouse area is neat and organized at all times.
Fills in for vacations, leaves of absences, or vacant positions in the warehouse. This includes working as picker, packer, receiver, shipper, inventory, and/or returns associate.
Provides updates to the department manager/supervisor they are supporting each day and communicates any issues accordingly.
Complies with all Witmer Public Safety Group Policies and Procedures.
Performs any other duties or projects assigned by the management team.

Work Schedule

This position is onsite with a work schedule of Monday through Friday of 8am - 5pm with an unpaid one hour lunch.

Requirements

General warehouse fulfillment and material handling skills
Strong customer service skills in both face-to-face and phone-based environments
Ability to communicate clearly, professionally, and efficiently with customers, coworkers, and leaders
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Teams
Strong organizational and time management skills
Ability to prioritize tasks and manage workload with minimal supervision
Demonstrated flexibility and ability to shift priorities quickly
Ability to remain calm under pressure and maintain a professional, solution-oriented attitude

Education and Experience

High school diploma or equivalent required
Some college coursework preferred
Prior experience in warehouse operations, fulfillment, or customer service strongly preferred
Experience in a professional work environment required
Familiarity with public safety, uniform, or equipment industries is a plus

Physical and Work Environment Requirements

Ability to stand, walk, bend, and lift throughout the workday
Ability to lift and carry packages up to established safety limits
Work is performed in warehouse, showroom, and office environments