Warehouse Associate - Shipping

Why This Role Matters

Every order that leaves the Richmond branch passes through the shipping department. That means every contractor waiting on wire, every job site running against a deadline, and every customer who counts on Shepherd depends on this role being done right. The Warehouse Associate – Shipping Department is not just a packing station; it is the last quality checkpoint before an order goes out.

• Monday - Friday, 10:00am - 7:00pm

• The expected pay rate is $20.00 - $22.00 per hour depending on experience.

• We Keep Our Promises – ensure every outbound order fulfills the promise made to the customer.
• We Stay Hungry – identify and propose improvements to the shipping process.
• We Grow Together – collaborate with warehouse, counter sales, and dispatch.
• We Own It – resolve order and documentation issues before they reach the dock.
• We Go Above & Beyond – stage will‑call and time‑critical orders proactively.

• Pull, verify, and stage outbound orders accurately.
• Confirm shipping documentation is complete and accurate before the shipment leaves the dock.
• Conduct final physical checks on staged orders to catch discrepancies.
• Ensure will‑call orders are staged, labeled, and ready before customer arrival.
• Coordinate with counter sales and dispatch on priority or time‑critical orders.

• Generate and verify bills of lading, packing slips, and delivery confirmations.
• Document all shipping exceptions—shortages, substitutions, split shipments—clearly and promptly.
• Maintain accurate records of outbound activity in the warehouse management system.
• Flag documentation errors or system discrepancies to the Warehouse Manager before they leave the building.

• Pull orders accurately from bin locations and confirm picks against order documents.
• Return mis‑picks, over‑pulls, and damaged product to proper locations immediately.
• Report recurring pick errors or bin location discrepancies to the Warehouse Manager for root‑cause review.
• Treat every inventory discrepancy at the dock as a signal, not an inconvenience.

• Operate pallet jacks, hand trucks, and shipping equipment safely in compliance with Shepherd standards.
• Conduct pre‑shift equipment checks and report maintenance needs before they become failures.
• Keep the shipping area organized, labeled, and clear of hazards—aisles open, staging zones clean.
• Maintain safety compliance at your workstation and alert leadership to unsafe conditions immediately.

• Surface workflow friction, recurring errors, or staging inefficiencies to the Warehouse Manager.
• Cross‑train on receiving and warehouse floor functions to build team flexibility.
• Support onboarding of new shipping team members by modeling accuracy standards and Shepherd values.

• Outbound orders leave the dock accurately—right product, right quantity, complete documentation—every shift.
• Will‑call orders are staged and ready before customers arrive, without being asked.
• Shipping exceptions are documented and communicated the same day they occur.
• The shipping area is organized, hazards are addressed, and equipment is maintained every shift.
• At least one meaningful improvement—staging tweak, documentation habit, or error catch—is surfaced during the first 90 days.
• The Warehouse Manager trusts that every order that leaves the dock today has been handled correctly.

• Take ownership of accuracy without being reminded—do not hand off problems that can be solved.
• Pay attention to detail when the pace is high.
• Treat the shipping dock like a quality checkpoint, not just a staging area.
• Communicate clearly and directly with your team, dispatch, and counter sales.
• Stay steady when priorities shift and volume spikes.
• Care about the work being right, not just done.
• Want to be part of a team that notices when you do the job well.

• High school diploma or equivalent required.
• Prior shipping, warehouse, or fulfillment experience preferred; motivated entry‑level candidates will be considered.
• Forklift…