Customer Service Rep - Night shift

Logistics at full potential. At GXO, we are constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.

Our goal is to grow together. At GXO, you’ll have the support to excel at work and build a career you can be proud of.

Job Title: Customer Service Representative – Night Shift

Schedule: Monday – Friday, 11:30 pm – 8:00 am

• Coordinate workload allocation among warehouse workers, material handlers, and drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports
• Process, audit, and file various documentation

• Proficiency in Microsoft Office
• Ability to communicate effectively with carriers, customers, employees, and management
• Proven ability to multitask and prioritize workload in a fast‑paced environment

Preferred qualifications:

• High school diploma or equivalent
• Availability to work a flexible schedule when needed
• 1 year of customer service experience
• 6 months of experience in a warehouse setting

We are a proud Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.