JSSA IT Helpdesk

Salary Range: $42,276 - $65,100

Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs.

• Answering helpdesk calls and ensuring they are completed in a timely manner.
• Logging tickets by using Jira issue tracking software.
• Provide complete customer desktop support including setup, arrangement, application maintenance and upgrades.
• Troubleshooting software licensing issues.
• Provide support for hardware and software installations, maintenance, and security for Microsoft Windows servers.
• Ability to troubleshoot computer hardware issues, Windows operating system problems, application and network connectivity issues.
• Must be proficient in Microsoft Active Directory.
• Working Microsoft Office knowledge.
• Ability to work under pressure and meet deadlines while multitasking.

• Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
• Must have a high school diploma with 5 years of cumulative IT experience, an active CompTIA Security+ certificate, and a Microsoft Operating System cert.
• Must have 2 years of IT helpdesk experience.
• Minimum 1 year of Windows 10/11 OS experience.
• Must be able to obtain a security clearance and maintain one for the duration of employment.

This position is not telework eligible. All work must be done on the customer site.