Primary Care - Licensed Vocational Phone Nurse

Primary Care - Licensed Vocational Phone Nurse Job Summary

• Occupation:
  Licensed Vocational Nurse (LVN) – Phone Nurse
• Specialty:
  Primary Care
• Salary: $30.00–$42.60
• Working Hours:
  
  40 hours/week
• Shifts:
  
  Day
• On-Call:
  No
• Degree
  
  Required:
  
  Licensed Vocational Nurse (LVN)
• Position Type:
  Full Time
• Work Environment:
  Clinic
• Location:
  
  93555, Ridgecrest, California, United States
• Visa Sponsorship:
  No

We’re looking for Licensed Vocational Nurses (LVNs) who are excited to support patients and providers through clear, timely communication in a fast-paced clinic setting. In this role, you’ll manage incoming calls, coordinate care needs, relay important clinical information, and help ensure patients receive the right level of care at the right time. We value strong clinical judgment, organization, empathy, and collaboration, and we’re excited to welcome a teammate who brings these strengths to our growing clinic team.

• Triage incoming patient phone calls and assess the urgency of symptoms or concerns
• Return voicemails and relay test results in a timely and professional manner
• Communicate effectively with providers regarding patient needs, updates, and clinical questions
• Coordinate with pharmacies for prescription refills, clarifications, and prior authorization needs
• Relay accurate and timely information to patients, providers, and clinic staff
• Document all patient interactions thoroughly and accurately in the EMR
• Manage high call volumes while maintaining professionalism, empathy, and efficiency
• Support clinical team operations and contribute to a collaborative, patient-centered environment

This role involves working closely with providers, medical assistants, and front office teams to deliver effective, patient-focused services and contribute to a supportive and collaborative clinic environment.

• Current LVN license in good standing
• Experience in Family Medicine, Internal Medicine, or Dermatology preferred
• Strong understanding of clinical workflows and patient care coordination
• Proficiency with EMR systems
• Excellent documentation and organizational skills
• Ability to read, write, understand and communicate effectively in the English language
• Must be able to put into practice Service Excellence skills with our patients, families, coworkers, and community

• Medical, Dental, Vision
• 403B with Employer Match
• Life Insurance
• Flex Spending – Health Care & Dependent Care
• Employee Assistance Program
• Gym Membership Reimbursement
• Tuition Reimbursement
• Sick and Vacation Time

Established for over 60 years, RRH is a non-profit, DNV-accredited, full-service hospital and integrated healthcare system serving our region across a 38-acre campus. RRH includes a 25-bed acute care hospital, a 125-bed skilled nursing facility, and a comprehensive network of services supported by more than 860 employees. Our organization operates five primary care clinics and other multi-specialty clinics, an ambulatory surgery center, ambulance services, and full-service imaging and laboratory capabilities—allowing RRH to deliver coordinated, high-quality care across the continuum.

RRH received the American Medical Association's Joy in Medicine Award in both 2023 and 2025, recognizing its commitment to healthcare worker well-being. RRH also maintains an established physician well-being program.

Our mission is to be the partner of choice for the healthcare needs of our community. Our purpose is to care for our community's health and the well-being of those who care for them.

Ridgecrest is a family-friendly community of 30,000 in the desert of central Southern California, far from the traffic and commotion of LA. Affordable and safe, It's been voted as the best place to live in Kern County by Niche. Home of the China Lake Naval Air Weapons Station, it is near the Sierra Mountains and full of natural wonders, sunshine, and opportunity for exploration.

Learn more About Ridgecrest and the Outdoor Activities around it.