AD, Patient Assistance Program; PAP Insights; Ridgefield, CT Connecticut

About the Role

The Associate Director, Patient Assistance Program (PAP) Performance & Insights is accountable for leading the performance governance, analytics, and insight-generation capabilities supporting the Boehringer Ingelheim Cares Foundation Patient Assistance Program. Boehringer Cares is the independent philanthropic arm of Boehringer Ingelheim and operates separately from the company's commercial business. Its mission is to improve the health and well-being of people in underserved communities.

One way this is achieved is through access to healthcare initiatives, including the Boehringer Ingelheim Cares Foundation Patient Assistance Program (PAP).

This role serves as the independent owner of PAP performance intelligence, data governance, data quality and continuous improvement. The position establishes and maintains the Foundation's single source of truth for program performance and provides leadership with transparent, audit-defensible insights into program effectiveness, operational performance, vendor accountability, and emerging risks.

Working across Boehringer Cares leadership, internal stakeholders, and external vendor(s), the Associate Director drives performance transparency, risk identification, and data-informed decision making. The role does not manage day-to-day PAP operations or vendor contracts, but is accountable for independent performance oversight, validation, and insight generation.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides an opportunity for all employees to collaborate internationally, offering visibility and the opportunity to directly contribute to the company's success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance.

Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The base salary range for this position is $140,800 to $211,200. The position may be eligible for a role specific discretionary bonus, relocation, and/or other compensation elements.

We continuously review market data and may adjust salary ranges as needed in the future.

Actual compensation will be based on job-related factors such as skills, experience, and qualifications, and other factors permitted by law. For an overview of our benefits please .

• Own the PAP performance governance framework, including KPI definitions, scorecards, reporting cadence, escalation pathways, and performance standards.
• Serve as the central control tower for PAP performance intelligence, ensuring leadership maintains a transparent, consistent, and audit-defensible view of program performance, vendor accountability, operational health, and emerging risks.
• Establish and maintain independent performance tracking, validation processes, and audit trails.
• Maintain alignment among KPI definitions, contractual SLAs, Foundation objectives, governance requirements, and reporting methodologies.
• Identify, assess, and elevate systemic performance risks, trends, and operational gaps requiring leadership attention.

• Own and maintain the Foundation's single source of truth for PAP performance data.
• Establish data governance standards, reporting methodologies, and validation processes across vendors and systems.
• Develop dashboards and executive reporting that provide actionable visibility into program performance, risk, and operational effectiveness.
• Leverage automation, advanced analytics, and AI-enabled tools to strengthen performance monitoring and insight generation.

• Serve as the internal validator of vendor performance, including KPI, SLA tracking and service-level performance monitoring.
• Review, reconcile, and validate vendor-reported information against internal data sources to ensure accuracy and transparency.
• Conduct root cause analysis of performance gaps, operational inefficiencies, and issues.
• Provide data-driven recommendations to appropriate operational stakeholders.

• Lead the performance-driven continuous improvement strategy for the PAP.
• Identify, prioritize, and recommend opportunities to improve operational performance, patient experience, reporting effectiveness, technology, training and governance processes.
• Monitor and communicate the impact of implementation improvements.

• Leverage call quality data, analytics, and AI-enabled tools to identify systemic trends, compliance risks, and performance gaps.
• Analyze call center performance outputs (e.g., transcripts, sentiment, quality scores) to generate actionable insights.
• Provide…