Project Support Engineer Job Ridgefield area,Connecticut USA,IT/Tech

Job Description:

Position Summary
The Project Technician is responsible for the design, implementation, and support of cloud and on-premise infrastructure projects across client environments. This role plays a critical part in delivering scalable, secure, and efficient technology solutions, including Microsoft cloud platforms, networking, and security-focused initiatives.

This individual will work closely with project leadership and engineering teams to execute projects such as Microsoft 365 migrations, Azure/Entra , network deployments, VLAN configurations, and security enhancements, ensuring successful delivery and a high-quality client experience.
Key Responsibilities
Project Design & Implementation

Assist in the design and execution of cloud and on-premise solutions across client environments
Support project delivery for:
- Microsoft 365 migrations (Exchange, Teams, SharePoint)
- Azure AD / Entra
- Virtual Desktop Infrastructure (VDI) environments
- Backup and disaster recovery solutions
Collaborate with Project Managers to build and execute detailed project plans
Research and apply best practices for implementation, scalability, and security

Networking & Security

Design and configure LAN/WAN environments, including:
- VLANs and network segmentation
- Routing and switching
- Firewall configuration and access control policies
Implement and support secure network architectures aligned to business requirements
Troubleshoot complex network and server-related issues
Support secure remote access, VPNs, and mobile device connectivity

Cloud & Systems Engineering

Deploy and manage:
- Microsoft 365 (Exchange, Teams, SharePoint)
- Entra / identity and access management
- Endpoint and mobile device management solutions
Support Windows environments, server infrastructure, and hybrid cloud integrations
Assist in cloud security implementations and policy enforcement

Client Support & Communication

Communicate directly with clients regarding:
- Project timelines
- Progress updates
- Scheduled changes or outages
Provide white-glove support during project execution and transitions
Assist in developing business cases and recommending technology solutions that improve efficiency, scalability, and security

Advanced Troubleshooting & Escalation

Troubleshoot and resolve advanced server, network, and cloud issues
Provide escalation support to both proactive (project) and reactive (service desk) teams
Document issues, solutions, and configurations in detail
Deliver internal knowledge sharing and training on implemented solutions

Vendor & Solution Collaboration

Work with third-party vendors and partners to resolve issues and deploy solutions
Evaluate and recommend new technologies to enhance client environments

Technical Requirements

Strong understanding of:
- Networking (TCP/IP, VLANs, routing, switching, WAN/LAN)
- Network security principles and firewall configurations
Experience with:
- Microsoft 365 (Exchange, Teams, SharePoint)
- Azure / Entra
- Windows Server environments
- Backup and disaster recovery solutions
Familiarity with:
- Remote access technologies (VPN, RDP, etc.)
- VOIP systems and mobile device management
Ability to design and implement business-grade IT solutions and network architectures

Qualifications

Bachelor's degree in Computer Science or related field (preferred)
Experience in an MSP or project-based IT environment strongly preferred
Strong ability to:
- Multi-task and manage competing priorities
- Adapt quickly in fast-paced environments
- Troubleshoot complex technical issues effectively
Excellent communication, customer service, and interpersonal skills
Self-motivated with a strong sense of ownership and accountability

Success Profile

Strong project execution mindset with attention to detail
Ability to work both independently and collaboratively
Client-first mentality with strong communication skills
Comfortable operating in structured, process-driven MSP environments

Required Skills:

• Support