Project Support Engineer

Project Support Engineer

The Project Technician is responsible for the design, implementation, and support of cloud and on-premise infrastructure projects across client environments. This role plays a critical part in delivering scalable, secure, and efficient technology solutions, including Microsoft cloud platforms, networking, and security-focused initiatives.

This individual will work closely with project leadership and engineering teams to execute projects such as Microsoft 365 migrations, Azure/Entra , network deployments, VLAN configurations, and security enhancements, ensuring successful delivery and a high-quality client experience.

Assist in the design and execution of cloud and on-premise solutions across client environments.

• Support project delivery for:
  Microsoft 365 migrations (Exchange, Teams, SharePoint), Azure AD / Entra , Virtual Desktop Infrastructure (VDI) environments, Backup and disaster recovery solutions
• Collaborate with Project Managers to build and execute detailed project plans
• Research and apply best practices for implementation, scalability, and security

Design and configure LAN/WAN environments, including: VLANs and network segmentation, routing and switching, firewall configuration and access control policies.

• Implement and support secure network architectures aligned to business requirements
• Troubleshoot complex network and server-related issues
• Support secure remote access, VPNs, and mobile device connectivity

Deploy and manage:
Microsoft 365 (Exchange, Teams, SharePoint), Entra  / identity and access management, Endpoint and mobile device management solutions.

• Support Windows environments, server infrastructure, and hybrid cloud integrations
• Assist in cloud security implementations and policy enforcement

Communicate directly with clients regarding: project timelines, progress updates, scheduled changes or outages.

• Provide white-glove support during project execution and transitions
• Assist in developing business cases and recommending technology solutions that improve efficiency, scalability, and security

Troubleshoot and resolve advanced server, network, and cloud issues.

• Provide escalation support to both proactive (project) and reactive (service desk) teams
• Document issues, solutions, and configurations in detail
• Deliver internal knowledge sharing and training on implemented solutions

Work with third-party vendors and partners to resolve issues and deploy solutions. Evaluate and recommend new technologies to enhance client environments.

Strong understanding of Networking (TCP/IP, VLANs, routing, switching, WAN/LAN), Network security principles and firewall configurations.

• Experience with Microsoft 365 (Exchange, Teams, SharePoint), Azure / Entra , Windows Server environments, Backup and disaster recovery solutions
• Familiarity with Remote access technologies (VPN, RDP, etc.), VOIP systems and mobile device management
• Ability to design and implement business-grade IT solutions and network architectures

Bachelor's degree in Computer Science or related field (preferred). Experience in an MSP or project-based IT environment strongly preferred. Strong ability to multi-task and manage competing priorities, adapt quickly in fast-paced environments, troubleshoot complex technical issues effectively. Excellent communication, customer service, and interpersonal skills. Self-motivated with a strong sense of ownership and accountability.

Strong project execution mindset with attention to detail. Ability to work both independently and collaboratively. Client-first mentality with strong communication skills. Comfortable operating in structured, process-driven MSP environments.