Operations Specialist Wealth Solutions

Overview

Summary The Operations Specialist, Wealth Solutions, is part of the SSW client service team and provides operational support to relationship managers. This role requires a strong working knowledge of firm policies, procedures, and technology to assist with client and prospective clients, respond to requests, and help resolve issues while delivering a high level of service. The Operations Specialist performs operational and administrative duties that support advisors in their daily business activities (e.g., preparing for client meetings, onboarding new clients, and maintaining client records).

This position also supports firm initiatives and maintains awareness of risk management and regulatory requirements.

• Relationship Management:
  • Support municipal account relationships by the following:
  • Administer monthly, quarterly, and annual Net Cash Interest Reporting as required per client.
  • Maintain portfolio updates and present findings to public board meetings.
  • Participate in conventions and conferences.
  • Educate clients on basic account services and capabilities (e.g., how to read statements, how to use Online Services, paperless options, etc.).
  • Support client onboarding process.
  • Process account service requests and ensure appropriate documentation.
• Wealth Management:
  • Prepare client reports and other materials for client meetings.
  • Prepare quarterly/monthly client reports for distribution to client.
• Account Opening:
  • Complete and send account opening documents and onboarding information.
  • Add new client/accounts to internal systems and update records.
• Account Closing:
  • Remove client/account from internal systems and update records.
• Account Servicing:
  • Update contact information on account (address, email, etc.).
  • Add/update authorized individuals for accounts.
• Client Services:
  • Send monthly statements to clients.
  • Provide tax documents upon request.
• Office & Administrative Services:
  • Maintain inventory and order office and kitchen supplies as needed.
  • Serve as primary operator for internal phone systems.
  • Produce and update SSW marketing pieces and presentations on a regular basis.
• Compliance:
  • Assist Compliance Officer with internal audits.

• High school diploma or equivalent is required.
• 3 - 5 years of administrative or client service experience is required.
• Possess strong organizational and interpersonal skills.
• Must demonstrate strong oral and written communication skills to effectively communicate with co-workers and clients.

Equal Opportunity Employer/Veterans/Disabled