Director of Client Journey

At Journey Wealth
, we serve families, physicians, professionals, and business owners at pivotal moments in their lives. Our work goes far beyond managing money — we help clients make confident decisions, reduce uncertainty, protect what matters most, and move toward true financial freedom. Our firm is built on a foundation of clarity, trust, connection, and world-class service. To support that mission, we are seeking an exceptional Client Service Coordinator—someone who finds genuine fulfillment in ensuring others feel seen, supported, and cared for at the highest level.

This role is ideal for a professional who believes relationships matter and excellence is non-negotiable.

As a Client Service Coordinator (often referred to in our industry as a Client Services Associate or Specialist), you will manage our front desk presence, greeting clients and anchoring our physical office space while executing back-office support. You will work closely with our Director of Client Experience and leadership to ensure that our daily administrative operations reflect the care, precision, and professionalism clients expect.

You are calm, capable, and quietly confident. You take pride in doing things the right way — even when no one is watching.

• Precision is personal to you. You value accuracy, organization, and completing complex tasks to a high standard.
• You lead with emotional intelligence. Clients trust you because you listen well, communicate clearly, and genuinely care.
• You thrive in responsibility. Managing multiple priorities energizes you when expectations are clear and the mission is meaningful.
• You are technically fluent. Financial planning software, such as E-money and CRM (Wealthbox) systems, is a tool you use with confidence.
• You document with excellence. Your notes, records, and follow-ups are thorough, timely, and reliable.
• You think long-term. You are looking to grow into mastery, leadership, and deeper contribution.

• Compensation aligned with experience, judgment, and contribution
• Performance-based team incentives tied to collective excellence
• A refined, relationship-driven culture built on trust and high standards
• A clear path for professional growth, leadership, and long-term impact
• We actively invest in the growth of professionals who are committed to mastery and excellence.

If you believe service is meaningful, details matter, and doing excellent work for the right people is deeply fulfilling, we would welcome the opportunity to meet you.