Onsite Call Center Specialist - Medicaid & Healthcare Support
Job in
Ridgeland, Madison County, Mississippi, 39158, USA
Listed on 2026-07-31
Listing for:
Gainwell Technologies
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Gainwell Technologies is seeking a Call Center Representative in Jackson, MS, onsite. You will respond to provider and member inquiries about Medicaid, assist with portal navigation, login issues, and password support.
You will de-escalate dissatisfied callers, document interactions, and resolve most inquiries independently while staying updated on Medicaid policy changes. This role requires 3+ years in customer service and a high school diploma or GED, with additional education preferred.
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