DDA Recovery Adjustor

This position is responsible for the recovery of charged-off deposit accounts by initiating appropriate collection actions. Ensures all recovery efforts are conducted in compliance with applicable banking regulations and internal policies. Maintains accurate records of collection activities and collaborates with relevant departments to resolve account issues efficiently.

Responsibilities:

• Contact customers for payments using predictive and preview dialer systems.
• Handle incoming customer calls and provide account resolution support.
• Assist customers in establishing repayment arrangements.
• Prepare and distribute collection notices in accordance with recovery policies.
• Research deposit statements and account histories to support collection efforts.
• Drive team performance by actively contributing to shared goals.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED
• 2 years of experience in collections
• Working knowledge of collection laws and policies
• Familiarity with bankruptcy procedures
• Strong telephone communication and negotiation skills
• Effective organizational and problem-solving skills
• Investigative and research skills
• Basic PC skills
• Must be able to multitask

Preferred:

• 2 years of customer service experience

Physical Requirements /

Working Conditions:

Must be able to sit or stand for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations.

Come onboard and join our team!

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

• Verification of employment, education and other data provided by you on your employment application
• Verification of eligibility to work in the USCriminal background check
• Credit check (required for certain positions)
• Fingerprinting (required for certain positions)