Business Software Analyst

Overview

The responsibilities of this position include providing comprehensive support to business units and application developers for both vendor‑provided and internally developed software solutions. This position requires the ability to work independently and collaboratively to analyze, design, and implement software that aligns with organizational objectives. Serving as a key liaison between business stakeholders, IT developers, and software vendors, this role ensures effective communication and successful delivery of technology solutions.

This position may be filled as a Level I, II, III, or IV based on additional responsibilities and qualifications required.

• Work closely with business owners to assess system capabilities through research and fact‑finding around applicable business system
• Coordinate functional requirements with business management and application developers to determine effective solutions
• Assist business owners with identification of technical problems and issues
• Work closely with application developers to create detailed specifications to ensure that the business enhancement will be satisfied in an accurate and timely manner
• Create accurate and complete test plans for application testing
• Work with end users to develop and execute their test cases
• Proactively seek opportunities for business improvements
• Develop in‑depth knowledge of the business unit by regular interaction with business owners
• Provide project support and administrative functions
• Perform additional duties as assigned

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Management/Business/Computer Information Systems, or Business Administration (with emphasis in IT, analytics or business systems), or equivalent work experience in a related IT field
• Minimum three (3) years of relevant experience as a business analyst with related experience with use cases and expected deliverables of technology‑driven solutions or
• Minimum of two (2) years of end‑user experience with the banking software application to be supported
• Technology project experience with knowledge of project plans and project management methodologies
• Familiar with conversion processes and methodologies
• Knowledge of application processes, design, construction, architecture and resulting business functionality
• Basic understanding of client/server, internet, intranet, and mainframe systems
• Ability to persuade and influence others on the best approach to take
• Analytical skills
• Effective oral and written communication skills
• Self‑starter to proactively deliver high quality service to clients
• Ability to manage projects effectively to set objectives and prioritize multiple tasks
• Demonstrated ability to collaborate as a team player
• Banking experience perferred

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Management/Business/Computer Information Systems, or Business Administration (with emphasis in IT, analytics or business systems), or equivalent work experience in a related IT field
• Minimum three (3) years of business software analyst experience
• Project management experience
• Conversion experience with bank data and system upgrades
• Understanding of application integration
• Understanding of database structures and database access methodologies
• High energy with a "take charge and make it happen" attitude able to work with little supervision
• Proactive and goal‑focused with the ability to work independently and achieve results
• Strong analytical skills that produce results
• Time management skills
• Strong oral and written communication skills
• Advanced knowledge of business requirements to be able to communicate effectively with business owners to identify needs
• Business units have confidence in your ability to suggest the correct approach for their needs
• Team player who shares knowledge
• Displays advanced knowledge of application processes, design, construction, architecture and their impact on business functionality
• Advanced banking experience preferred

• Bachelor's degree in Computer Science, Information…