End User Specialist

Summary

The End User Support Specialist will serve as the IT Department frontline support for all systems by responding to Help Desk requests and providing timely solutions. They will provide on‑site and remote troubleshooting and technical support for network connectivity, PC hardware, software, peripheral configuration, and applications across Corporate Offices, Support Operations, and Retail Stores.

• Serve as IT Department frontline support for all systems, responding to Help Desk requests and providing timely solutions.
• Gain familiarity with the company environment and demonstrate ability to troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision.
• Provide on‑site and remote troubleshooting and technical support for network connectivity, PC hardware, software, peripheral configuration, and applications for all company areas including Corporate Offices, Support Operations, and Retail Stores.
• Install, configure, and maintain all client hardware and software in the field.
• Interface and coordinate with IT personnel, internal customers, and vendors to facilitate problem solving.
• Serve as technical representative on IT projects or specific IT areas, such as PC requisitions, equipment inventory, new product rollout, and equipment repair processes.
• Perform additional duties as assigned by Manager.
• This position is an exceptional introduction to IT support, providing room to grow and learn from outstanding individuals in the field.

• As a C Spire team member, bring a relentless obsession to be the best in the industry and a winning mentality, determined to outsmart and outdo competitors, with a single‑minded commitment to unbeatable internal and external customer experience.
• Bachelor’s degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop support.
• Excellent communication and interpersonal skills.
• Strong analytical skills, self‑motivation, and customer focus.
• Experience level and expectations will vary depending on level (I, II, III, or IV), including increasing responsibility for ownership, leadership, and technical expertise.
• Experience with TCP/IPv4 and DNS.
• Experience troubleshooting and resolving help desk requests, network connectivity, and cabling issues.
• Experience installing, configuring, and maintaining client hardware and software.
• Knowledge of multiple IT environments.
• Relevant IT certifications such as CCNA or MCDST.

• Competitive compensation package.
• Blue Cross Blue Shield health insurance.
• Tuition assistance programs.
• Complimentary wireless service and device for team members in the wireless footprint.
• 401(k) match.
• Teladoc telemedicine.
• Well Beacon wellness program.
• Paid talent referral opportunities.
• Tailored learning paths for every position.

Must be able to sit for long periods of time and use a computer keyboard and/or mouse while viewing a computer screen. Must be able to lift 50 lbs., bend, stoop, and crawl, and have finger/wrist/arm mobility and fingertip dexterity. Must be able to work a flexible schedule shared by other department members. Occasional overnight travel is required.