IT Support Analyst - Ridgeland, MS

Butler Snow LLP is seeking a forward‑thinking, tech‑savvy professional to join our team as an IT Support Analyst with a strong emphasis on technology in our Ridgeland, MS office. This is an in‑office position.

• Diagnose and resolve issues associated with Firm software applications and operating systems
• Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets)
• Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation
• Work with other IT teams to track recurring technology issues to resolution
• Identify and recommend production customizations and enhancements
• Assist with implementation of new technology deployments or upgrades
• Special projects as assigned by either the IT Support Manager or Chief Information Officer
• Participate in after‑hours on‑call rotation for Helpdesk emergency tickets
• Configuring integrated conference room technology, including equipment installation and troubleshooting

• Strong problem solving and analytical skills, organizational skills, and attention to detail
• Ability to work under short deadlines and demanding environments
• Excellent customer service skills are a must. Daily interface with end‑users will require someone with patience and understanding while assisting with issues
• Prioritize providing a solution to the requester minimizing disruption, but tracking long‑term issues to full resolution to avoid future recurrences
• Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts
• Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts
• Able to organize and prioritize personal workload in a fast‑paced work environment
• Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android)
• Excellent oral and written communication skills.

• A phenomenal team in an extraordinary firm
• Ability to grow professionally and personally
• Medical, Dental and Vision with wellness component
• Caretaker Support
• Short- and Long-Term Disability
• Pet Insurance
• 401K and profit sharing (after completion of eligibility requirements)
• Tuition Reimbursement
• In‑house training and development

We are an Equal Employment Opportunity Employer.