Information Technology Specialist

Information Technology Specialist, 26-27 SY

Focus Areas: Technical support, maintaining technology systems, data analysis and reporting, infrastructure, device and asset management, and cybersecurity

Report: School Operations Manager

Heartwood Community School is a community-focused, tuition-free charter school serving Jasper, Beaufort, and Hampton Counties in South Carolina. We believe in educating the whole child—nurturing each student academically, socially, emotionally, and physically. Honoring every child's unique journey, we bridge home and school to foster a compassionate, empowering environment where students feel seen and valued.

Our mission goes beyond academics; we guide students to become resilient problem-solvers, compassionate community builders, globally minded citizens, emotionally intelligent leaders, and lifelong learners. Embracing mistakes as part of growth, we equip students to thrive in school and life—ready to make a meaningful impact in their communities and beyond.

Heartwood Community School is seeking a knowledgeable, service-oriented, and proactive Information Technology (IT) Specialist to support the technology needs of Heartwood Community School. Reporting to the School Operations Manager, this position plays a vital role in ensuring reliable, secure, and efficient technology systems that support teaching, learning, and daily school operations. Responsibilities include providing technical support to staff and students, troubleshooting hardware, software, network, and classroom technology issues, managing school-issued devices and technology inventory, maintaining technology systems to maximize instructional continuity, and supporting the school's use of data through analysis, reporting, dashboards, and visualizations that help leaders and teams monitor progress and make informed decisions.

The ideal candidate is an effective problem-solver, communicates clearly with a customer-service mindset, thrives in a fast-paced school environment, and is committed to leveraging technology to enhance the educational experience for students and staff.

• Provide timely technical support to staff and students by troubleshooting hardware, software, and technology-related issues.
• Respond to and resolve Help Desk requests while maintaining clear communication and excellent customer service.
• Assist staff with classroom technology to minimize disruptions to teaching and learning.
• Create user-friendly technology guides and provide training on school technology systems and best practices.
• Maintain the integrity of school wide data systems while developing reports, dashboards, and presentations that provide school leaders with timely, accurate, and meaningful information to monitor progress, communicate results, and support data-informed decision-making across the organization.

• Maintain and support the school's technology infrastructure, including networks, printers, interactive displays, classroom audio/visual equipment, and other instructional technology.
• Manage user accounts, passwords, permissions, and access to school technology platforms.
• Perform routine maintenance, software updates, and system monitoring to ensure reliable technology operations.
• Coordinate with technology vendors and service providers for repairs, upgrades, and specialized support.

• Maintain the accuracy, integrity, and accessibility of school wide data systems.
• Analyze and synthesize data, as needed, to help leadership identify trends, monitor progress, and support data-informed decision-making.
• Develop dashboards, reports, and visualizations that provide leaders and teams with clear, timely, and actionable information.
• Collaborate with school leadership to address emerging data and reporting needs while maintaining appropriate confidentiality and data security.

• Configure, deploy, repair, and maintain school-issued devices for staff and students.
• Maintain accurate technology inventory records, including asset tags, warranties, repairs, and replacement schedules.
• Oversee device check-in/check-out procedures and ensure technology equipment is properly documented.
• Evaluate damaged devices and coordinate repairs or replacements as needed.

• Implement best practices to protect school devices, networks, and student data.
• Ensure compliance with technology policies, software licensing, and data privacy…