Assistant General Manager; AGM

Assistant General Manager

Assistant General Manager will support the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. The role is an extension of the General Manager and will oversee all operations when the General Manager is not in the facility, including shared oversight of all CLUB4 operations in the assigned facility with a focus on providing a superior customer experience, establishing community partnerships to enhance business‑to‑business relationships within the community, raising awareness and recognition of the organization, and driving membership sales.

The Assistant General Manager also handles hiring, coaching/mentoring and developing a full staff within established operational budgets.

The Assistant General Manager is responsible for helping achieve targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. S/he will be accountable for the successful management, administration, and daily operations of the gym. CLUB4 seeks a future leader who is results‑oriented and committed to quality service.

• Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Responsible for the overall sales numbers at the location
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines
• Provide support to the staff so they can achieve growth while also providing them the opportunity to develop their skills
• Collaborate with the General Manager and Regional Manager to appropriately address all issues within the club, and on‑line, involving both employees and members while ensuring that all are addressed in an appropriate, respectful and timely manner
• Promote a superior customer experience within the club
• Actively promote Club4
  
  Fitness within local communities
• Partner with General Manager to grow the Club business in regard to sales profit, and to motivate staff to achieve this same goal
• Ensure accurate and timely daily deposits
• Ensure and monitor compliance with all policies, procedures, and organizational standards
• Monitor inventory in the club, ensuring there are adequate supplies. Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times
• Responsible for keeping the facility clean and able to pass inspections
• Schedule and reassign staff personnel in order to meet Club needs in the absence of the General Manager
• Maintain strict confidentiality of proprietary and/or sensitive information
• Partner with GM and MOD to manage team members to ensure strong communication with the goal of developing effective working relationships and provide an inviting experience for members and prospective members
• Responsible for complete knowledge, understanding, and strict adherence to company policies and procedures
• Other duties as assigned by the General or Regional Manager or Managing Partner

The position reports directly to the General Manager in charge of CLUB operations under the direction of an assigned Regional Manager.

• Hard working, goal oriented, enthusiastic, and energetic
• Solid work ethic with strong decision‑making skills
• Self‑starter who takes initiative with minimal direction and supervision
• Basic computer, math and communication skills required
• Superior customer service skills, preferably in the fitness industry
• Solid supervisory, diplomacy and listening skills
• Both detail and results‑oriented with high degree of professionalism and organizational skills
• Strong communication, problem‑solving, time management and analytical skills
• Strong time‑management skills, ability to effectively manage multiple priorities in a rapidly changing environment
• Demonstrated ability to work both autonomously and collaboratively within teams
• Possess a working knowledge…