Operations Manager

The Operations Manager to the Senior Vice President of MWG Administrators provides high-level operational and strategic support to ensure efficient administration services, regulatory compliance, and exceptional client service delivery. T
his role requires strong project management capabilities, analytical skills, and the ability to coordinate cross-functional teams while serving as a key liaison between the SVP and internal/external stakeholders in a fast-paced healthcare administration environment

• Serve as primary point of contact and liaison between the SVP and internal departments, clients, and external partners
• Manage the SVP's strategic initiatives, priorities, and special projects from conception through execution
• Prepare executive briefings, presentations, reports, and correspondence for leadership meetings and client engagements
• Coordinate executive calendar, meeting agendas, and follow-up action items to ensure efficient time management
• Represent the SVP in meetings and decision-making forums when appropriate

• Assist in overseeing daily MWG Administrator operations including claims adjudication, eligibility verification, provider network management, and customer service functions
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational targets are met
• Conduct regular quality assurance audits and implement corrective action plans as needed
• Streamline administrative processes and implement efficiency improvements across the division
• Serve as a liaison between clients, vendors, and internal teams to address service issues and inquiries
• Participate in client meetings, presentations, and account reviews on behalf of the SVP
• Support contract negotiations and vendor relationship management
• Respond to RFPs and contribute to new business development efforts

• Lead cross-functional projects related to system implementations, process improvements, and client onboarding initiatives
• Develop comprehensive project plans including scope, timeline, budget, resource allocation, and risk management strategies
• Utilize PMP methodologies to ensure projects are delivered on time, within scope, and on budget
• Track project milestones, deliverables, and key dependencies using project management tools
• Facilitate stakeholder meetings, provide status updates, and manage change requests
• Document lessons learned and best practices for continuous improvement
• Manage the SVP's project portfolio and provide consolidated status reporting

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, or related field required
• Project Management Professional (PMP) certification required
• Additional healthcare industry certifications (CEBS, CMS, PAHM) preferred

• Minimum 5-7 years of experience in third-party administration, health insurance, employee benefits, or healthcare operations
• At least 3 years of experience in an executive support, chief of staff, or senior management role
• Proven track record of successfully managing complex projects from initiation through completion
• Experience with claims administration systems and healthcare technology platforms
• Demonstrated experience working directly with C-suite or senior executive leadership