Assistant Branch Manager Ridgeland

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM! Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

Assistant Branch Manager I

Retail Operations

Branch Manager

Non-Exempt

Under general supervision, but following established policies and procedures, is responsible for the efficient and effective management of the loan lobby operations of a Level 1 or 2 branch. The Assistant Branch Manager I (ABM I) may function as a Receptionist, Teller, FSR, or as needed or directed by the Branch Manager. The key role of the ABM I is to provide coaching input to loan lobby staff on the delivery of service and product sales efforts.

Uses “The Sales and Service Standards” when interacting with internal and external members. The ABM I coordinates and works in concert with the Branch Manager in the overall operation of the branch, makes daily decisions as to work methods, workflow, and member service. This position is expected to show initiative in proactively addressing branch performance issues. The ABM I resolves member complaints within the scope and authority of the position.

This position oversees all activities of a branch in the absence of the Branch Manager. Depending on branch structure, e.g. a Satellite Branch, an ABM I may be assigned duties and responsibilities for overall branch operations. In this case, the ABM I would likely fall under the direct supervision of a Branch Manager for which the Satellite branch reports.

Oversees branch operations and supervises branch staff in absence of Branch Manager, including coaching, counseling, and disciplining team members; providing input for performance evaluations; training, scheduling, and directing staff and assigning work. As directed by the Branch Manager, the ABM I may also be involved in the new hire interviewing process.

• Responsible for ensuring that staff members conduct business in accordance with “The Sales and Service Standard”.
• Uses The Sales and Service Standard to routinely and effectively coach staff to meet personal, departmental, and organizational goals, including documenting and tracking progress and results.
• Supervises, mentors, and coaches the lobby staff in their duties and may accomplish the primary functions of an FSR or Teller.
• Performs branch servicing duties as needed to include teller and lending functions.
• Develops works schedules, assigns duties, and approves or denies leave requests.
• Supports branch operations by evaluating and providing insight that requires management discretion or escalation on member requests that are outside the normal scope of operations; and providing overrides as is reasonable to service the membership.
• Effectively uses the CRM to create, monitor, and manage Sales and Referrals for consumer & business accounts.
• Works to resolve members concerns, complaints, discrepancies, and problems through use of available resources, effective use of KFCU computer systems, and product knowledge. Refers problems through the chain-of-command for resolution. Utilizes the CRM to effectively track member concerns.
• Assists the Branch Manager in audits as required by internal controls and shares responsibility for the security of the vault or safe.
• Assists the Branch Manager with…