Department Supervisor - Northpark Mall - Ridgeland. MS

About the Role

As a Department Supervisor, you are responsible for supporting the Sales and Profit goals in the store by executing a plan that delivers the best customer experience in the department and overall store. The role requires adherence to legal requirements, H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Customer Sales & Profit

• You support the total OMNI customer experience, ensuring visual and commercial curation according to global guidelines.
• You represent yourself and the H&M brand positively during customer interactions.
• You identify the department’s strengths, commercial opportunities, and work with the Department Manager to act on them.
• You ensure customer service is provided in all areas of the store and that your team actively promotes and sells products.
• You promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• You maintain correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
• You manage all administrative routines for people and operations correctly.

Fashion & Trend Awareness

• You keep up‑to‑date with fashion trends, brands, products, competitors, and relevant influencers.
• You ensure your team provides product and fashion knowledge during customer interactions.

Team & Development

• You retain and share knowledge and skills with the store team.
• You collaborate, plan, and work with the in‑store Visual Merchandiser team.
• You give and receive feedback with colleagues to learn, develop, and support each other.
• You communicate regularly with store colleagues to inform, motivate, and inspire—daily or weekly meetings.
• You ensure all procedures, routines, and legal requirements are followed throughout the store.

Retail Operations/ Visual & Commercial Execution

• You secure a clean and tidy sales floor and back‑of‑house, including stockroom areas.
• You maintain high fashion quality, visual, and commercial product presentation with good garment care.
• You secure good stock levels and provide input on allocation to the Area team.
• You ensure the full garment cycle—from delivery to presentation—and fitting‑room routines meet internal standards and use provided tools and technology.
• You maintain best practice for any in‑store OMNI services and tech services/tools.
• You maintain price signs and consistency across the store following global and local strategies.
• You update and upkeep BOH areas for all colleagues (key information, health & safety, tidiness).
• You are responsible for opening and closing the store daily.

• You are an emerging leader who enjoys taking responsibility.
• You are ambitious, an effective communicator, supportive, and an analytical solution‑finder capable of working with numbers and managing statistics.
• You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric.

Expected base salary range: $17.05–$19.86 per hour.

• EEOC Code: SLS
• Pay Status:
  Non‑Exempt, Hourly
• We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at  and use Ask a Question.

• Staff discount card usable on all H&M Group brands in stores and online.
• Health, pharmacy, vision and dental coverage.
• Employee Assistance Program.
• Paid leave programs, vacation, wellness, holiday, and parental pay.
• 401K and commuter benefits.
• Additional voluntary benefits.

* This posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. Additional duties may be assigned at the company’s discretion.

** The posted compensation range is the accurate range for this role and location at the time of this posting. It may be modified in the future, depending on candidate qualifications.