Sr. Client Partner

Job Title:

Sr Client Partner

Location:

Ridgewood, NJ (hybrid work, 3 days onsite)

• Lead targeted executive and operational conversations to uncover measurable business pain, including bottlenecks, rework, manual effort, compliance risk, fraud leakage, bonus-linked KPIs, and opportunity cost.
• Ask commercially grounded questions such as: “What is this costing you today?”, “Where is your biggest inefficiency?”, “Which process impacts your bonus or P&L?”, and “How much manual effort, risk, or rework is involved?”
• Translate identified pain into quantifiable business impact—FTE hours saved, hard‑dollar value, risk reduction, speed‑to‑revenue gains, and opportunity‑cost avoidance—within days, not weeks.
• Rapidly produce a prioritized Value Index (3–5 high‑ROI opportunities) using internal tools, calculators, and structured frameworks through free validations or focused paid workshops.
• Avoid lengthy consultant‑style process mapping; rely on sharp, question‑driven discovery focused on economic outcomes.
• Confidently recommend against low‑ROI, poorly scoped, or hype‑driven GenAI initiatives, using math and data to support decisions and build long‑term credibility.
• Identify and prioritize entry‑point use cases deliverable within 30–100 days that generate a minimum 2× ROI, leveraging applicable ROI guarantees.
• Structure engagements for speed and proof: free validation >
  Value Index workshop > rapid pilot > measurable production win.
• Ensure every engagement ties directly to hard financial outcomes—cost reduction, risk mitigation, revenue enablement, or opportunity‑cost avoidance.
• Convert one successful use case into multiple high‑ROI opportunities within the same enterprise and build multi‑year automation roadmaps based on proven value.
• Proactively identify adjacent processes and expansion opportunities once trust and insight are established.
• Own revenue growth within assigned accounts through trusted‑advisor cross‑sell and upsell, not feature‑led or transactional selling.
• Engage confidently with CFOs, COOs, CIOs, and business unit leaders, translating complex automation into clear business language tied to P&L impact, budgets, risk, and growth priorities.
• Balance the role of trusted advisor and revenue driver, comfortably discussing profitability and expansion while protecting client interests.
• Ensure no proposal is released without clearly documented and validated ROI, including both hard savings and upside potential.

• 10+ years client‑facing experience in program management, client partnership, engagement leadership, management consulting, or strategic advisory roles (consulting, IT services, AI/digital transformation, or SaaS).
• Proven track record of end-to-end value realization for complex enterprise initiatives (AI, automation, modernization), including governance, risk management, and early go/redesign/stop decisions when ROI thresholds are not met.
• Hands‑on expertise building upfront business cases, ROI models, break‑even analyses, payback calculations, and sensitivity scenarios
  —with the authority to enforce value thresholds.
• Demonstrated success in account expansion and revenue growth through trusted advisory relationships (identifying repeatable high‑ROI use cases and scaling them across functions).
• Deep command of process excellence (Lean, Six Sigma, or equivalent) to diagnose root causes and eliminate waste before applying automation.
• Comfortable owning revenue targets/KPIs and proactively driving expansion while remaining a trusted advisor.
• Excellent financial acumen: bottom‑up effort estimation, cost/capacity modeling, margin protection, scalability analysis.
• Bachelor’s degree required (Business, Finance, Engineering, or related); MBA, PMP, Lean Six Sigma Black Belt, or equivalent strongly preferred.
• Thrives in fast‑paced, high‑growth environments with a decisive, math‑backed, long‑term partnership mindset.

Techolution is the world’s #1 AI Acceleration Partner and the inventor of BPA 4.0, the groundbreaking AI platform that delivers guaranteed ROI from enterprise AI in 30 days or less
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With over 10+ years of experience, we specialize in turning AI into measurable…