Student Success Advisor

Overview

This position aims to enhance the retention and success of returning students at AUBH and mitigate the risk of student attrition due to low academic performance. The job holder is primarily responsible for monitoring, tracking, and supporting students who are at risk academically, with the aim of identifying concerns early, providing appropriate guidance and interventions, and connecting students with relevant University support services.

The position holder may also provide support with student counselling-related matters and the processing of student grievances and appeals, as required.

• Bachelor's Degree is required, preferably in Psychology or Education.
• Three years of full-time professional experience, preferably in an educational context such as a university or high school.
• Professional certification or experience in teaching and learning is an advantage.
• Minimum of 3 years of experience, preferably in an academic or higher education setting.

• Demonstrated commitment to student success, retention, and holistic student support.
• Strong interpersonal skills and the ability to build trust and rapport with students, particularly students experiencing academic or personal challenges.
• Ability to identify students at risk and proactively initiate appropriate interventions and follow-up.
• Ability to work independently with minimum direction and strict adherence to deadlines while handling multiple tasks simultaneously.
• Knowledge of university policies and regulations related to registration, academic progression, student conduct, grievances, and appeals.
• Ability to handle sensitive student matters with professionalism, discretion, empathy, and confidentiality.
• Ability to work proactively and collaboratively with various internal and external constituencies.
• Excellent oral, written, and interpersonal communication skills in both English (US) and Arabic.
• Excellent planning, organization, follow-up, and case management skills.