Child, Family Adult; CFA Administrative Assistant

Child, Family, & Adult (CFA) Administrative Assistant

Category:
Human Services

Final date to receive applications: 7/21/2026

Hiring pay range: $20.12 - $24.14

Full pay range: $20.12 - $28.16

FLSA:
Non-Exempt

SUPERVISION:
Non-Supervisory.

GENERAL PURPOSE OF JOB: This position serves as the front-line customer service representative for the Child, Family, & Adult Division and agency services. Performs a variety of routine and complex clerical, administrative, and senior meal service support duties.

ESSENTIAL JOB FUNCTIONS: (Representative sample; assignments and instructions may vary.)

• Assists the front desk and lobby, provides general customer service, greets customers, answers and routes phone calls, provides program information, and answers questions.
• Acts as Custodian of Records and coordinates records requests and provides redaction to ensure confidentiality.
• Receives forensic interview files through Vidanex and files them in the Laserfiche case.
• Processes incoming, outgoing, and relay mail.
• Prints, copies, assembles, distributes, files documents, scans documents into Laserfiche.
• Uses computer and software applications to accurately type and edit basic correspondence; enter data; retrieve data; search databases; conduct research; create documents; and send emails.
• Distribute office supplies, packages, and mail.
• Create “walk-in” reports of abuse/neglect from the public and caseworkers.
• Completes referrals by collecting client information through access of statewide computer systems, local law enforcement, and outside county and state departments as needed.
• Inputs and retrieves information from Trails, CAPS, CBMS, and other computer systems as required and maintains up-to-date information regarding various aspects of case record requirements.
• Order Birth Certificates for children in DHS custody.
• Research and obtain Household Numbers and MOE.
• Send out monthly service verification lists to CCM providers and document information in CCM.
• May assist with the onboarding of new employees.
• Notarize documents such as acknowledgments, depositions, and signatures.
• Monitors Older Adult Programs reservation line, prepares and processes meal site forms, and completes data entry.
• Assist with the setup and breakdown of senior meal sites and serving of meals as needed.
• Receives, responds to, documents, and prepares survey information for Program Managers and Executive Management Team.
• Assist with special projects for all program areas (i.e., gathering data and files for State audits, scanning in documents into Laserfiche).
• Acts as a backup for Case Manager’s I & II: cover hotline, disposition of referrals, send referrals to law enforcement or other entities, generates mandated reporter letters.
• Scribe for division meetings as needed.
• Submits maintenance work orders for Rifle Annex and 1102 Grand offices.
• Adheres to policies, procedures, and record retention protocols established by the State and County.
• Review all work products to ensure the highest level of quality and maintain a high level of confidentiality.
• Performs other duties of a similar or related level as necessary or assigned.

• Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County.
• Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customers’ needs.
• Stewardship & Innovation:
  Being a good steward of public resources and looking for ways to be innovative and improve efficiencies.
• Teamwork:
  Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
• Business Technology:
  Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
• Communication:
  Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.
• Integrity:
  Maintain a high level…