Customer Service Manager

About Vantage Aviation

Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things’ private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America.

Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things’ private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America.

We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menus of services meet the highest Minimum Standards of Service within the industry, allowing us to provide a better service for all those who enjoy the benefits of general and business aviation.

The Customer Service Representative (CSR) Manager is responsible for overseeing and leading day-to-day customer service operations at Vantage Aviation’s FBOs. This role provides direct supervision and support to Customer Service Representatives while ensuring the delivery of world‑class customer service, efficient front desk operations, and adherence to company standards and procedures. The CSR Manager plays a key role in staffing, training, scheduling, performance management, and maintaining a professional, customer‑focused environment in a fast‑paced aviation setting.

• Greet and welcome all customers to Vantage Aviation, providing professional service and assistance
• Oversee daily front desk and customer service operations to ensure consistent, high‑quality service
• Supervise, coach, and support Customer Service Representatives, including onboarding and ongoing training
• Assist with employee scheduling, shift coverage, and workload coordination
• Accurately receive, dispatch, and oversee customer purchases and fuel transactions
• Collaborate closely with pilots and team members to meet or exceed customer service expectations, including coordinating transportation, assisting with lodging, and handling passenger baggage
• Maintain a working knowledge of the facility, available services, and surrounding area
• Replenish supplies across all areas—including customer‑facing spaces, the lobby, office, and restrooms—as needed, ensuring compliance with Vantage standards for complimentary beverages and guest amenities
• Utilize and oversee use of computers, radios, and point‑of‑sale systems as part of daily operations
• Maintain a professional, organized, and customer‑focused front desk environment
• Address customer concerns or service issues and evacuate as appropriate
• Perform other duties as assigned

• 4+ years of experience in hospitality, customer service, or a related field
• Strong verbal and written communication skills
• Demonstrated leadership and supervisory skills
• Ability to multitask effectively in a fast‑paced environment
• Ability to make sound decisions and manage priorities under pressure
• Experience with telephone systems, computers, cash registers, and point‑of‑sale (POS) equipment
• Ability to comprehend and perform basic math functions
• Abili…