IT Help Desk Technician Rifle

IT Help Desk Technician job at Grand River Health Main Campus. Rifle, CO.

What You’ll Do The Help Desk Technician’s role is to provide customer support and technical assistance to customers who are using software, hardware or other computer systems and need help completing a business task or troubleshooting problems through diagnostic tests. Support and technical assistance can be provided by telephone, chat, email, ticket, remote access to their computers or hands‑on help in person.

Identifies and learns appropriate software and hardware used and supported by Grand River Hospital District (GRHD).

• Tasks include fielding incoming requests from customers by telephone, email or the ticketing system in a professional and courteous manner.
• Main area of ticket responsibility includes routine issues (e.g. password resets, create new network users accounts, updates users network access, creates email distribution lists, installs or move workstations, printers, copiers, scanners, telephones, and hardware repairs).
• Documents all pertinent customer identification information including name, department, phone number and the nature of the problem or issue.
• Documents help desk problem solving processes and activities in ticket.
• Performs post‑resolution follow‑ups.
• Participates in maintaining equipment inventory and asset tagging GRH’s equipment.
• Install desktop software applications as needed.
• Create or maintain desktop image.
• Apply Microsoft patches, Antivirus and Safe End protection to the workstations.
• Prioritizes and escalates problems to the appropriate technician as necessary.

• Associate’s degree in computer science or related field preferred.
• 0–2 years of professional experience in a similar role preferred.
• Experience in the healthcare industry is preferred.
• Familiarity with Windows and MAC operating systems.
• Some application support experience, including virus protection and remediation of infected workstations, preferred.
• Hardware troubleshooting experience preferred.
• On‑call response required within one hour at Grand River Hospital District, 501 Airport Road, Rifle, CO 81650.

• Pay Range: $21.00 - $31.64/hour (based on experience)
• Shift Differentials: $2–$4/hour for nights and weekends
• Comprehensive Benefits:
  Medical, dental, vision, PTO from day one, extended illness time, retirement plan with match, and more
• Perks:
  Payroll deductions for hot springs, gyms, ski passes, pet insurance, access to outdoor recreation, and more