Customer Service & Operations Support; BAC

Branch Administrative Coordinator

Job Type: Full-time

• Assign client tickets to technicians and assist with mapping, routing, and scheduling.
• Handle incoming service requests via phone, email, or online portal.
• Review daily reports, batch tickets, and ensure quality control.
• Create and update client accounts, manage billing and invoicing, and handle collections.
• Conduct monthly closing procedures and log service issues and requests.
• Ensure technician licensing is up-to-date and maintain compliance documentation.
• Keep service binders organized and up-to-date.
• Provide first-tier technical support for our logbook and customer portal.
• Manage office supplies, equipment, and mail.
• Assist with payroll, inventory management, and reporting.
• Payroll:
  Review technician timecards and communicate corrections to Branch Manager.
• Inventory:
  Order pesticides; track product and equipment inventory, manage orders, check-in and organize deliveries.
• Reporting:
  Run, manage, and deliver reports according to schedule and audience.
• Other duties as assigned.

• Salary: $20-25/hr to start (depending on experience) plus annual bonus
• On-the-job training and development
• Pride in your work and the Sprague mission
• A supportive team environment based on family values
• Unlimited growth opportunities, with continuing education and leadership training

• Health, Vision, Dental Insurance within 30 days of hire
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
• Paid time off:
  Sick time available day 1, holiday and vacation time after 90 days

• 5+ years Satisfactory Motor Vehicle Record
• Criminal Background Check:
  Federal, State, County
• 5-Panel Drug Screen

Branch Administrative Coordinator - Idaho Falls Branch

Operations

Branch Manager

Non-Exempt

Administrative Support Workers

Range specific to branch, 3% annual bonus subject to annual goal

The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague’s CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch.

• Ensure all clients tickets are assigned to technicians in Sprague’s CRM, as outlined by Branch Management.
• Assist managers and technicians with mapping, routing, and assignment of accounts and service calls;
  Post On-Call schedule.
• Answer incoming service requests by multi-line phone, email, or online portal.
• Review daily messaging reports (MTO) from prior day(s) regarding accounts & updates; reporting and/or acting on information as needed.
• Conduct daily batching of tickets;
  Inspect and quality check technician reports and paperwork, resolve and escape issues, and file records accurately.
• Review call backs and after hours calls from clients; elevate and act on information as needed.
• Create accounts and update records as new accounts are sold or modified.
• Conduct account billing and invoicing activities, including special billing requirements, outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements.
• Conduct monthly closing procedures for Branch.
• Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken.
• Ensure renewal and documentation of technician licensing; create & update smart pages.
• Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken.
• File branch compliance documentation and maintain service binders.
• Provide first-tier technical support for the logbook and…