Customer Service Representative | Teton Outfitters

Title

Customer Service Representative

Rigby,

Contract (6 months + potential to extend depending on business demand)

$17 - $18/hr

Powersports

Our client, a leading manufacturer in the powersports and outdoor recreation industry, is seeking a Customer Service Representative to join their team. This position plays a key role in supporting customers, dealers, and end users by delivering exceptional service across phone, email, and chat channels. The ideal candidate is dependable, customer‑focused, and thrives in a fast‑paced call‑center environment where problem‑solving, communication, and attention to detail are essential.

This is a full‑time, on‑site position requiring consistent attendance and a commitment to providing a high‑quality customer experience.

As a Customer Service Representative, you will serve as a primary point of contact for customers seeking assistance with products, orders, warranties, returns, and general inquiries. You will work closely with internal teams to ensure timely issue resolution while maintaining a professional and positive customer experience.

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Serve as a primary point of contact for product, technical, ordering, warranty, return, and exchange questions.
• Assist customers by providing product information and recommending appropriate solutions.
• Create and maintain customer accounts and accurately update customer records.
• Resolve customer concerns by identifying issues, determining appropriate solutions, and ensuring successful follow‑up.
• Process and manage customer orders, including order entry, confirmations, scheduling, adjustments, and fulfillment coordination.
• Manage workflow effectively while meeting customer expectations and delivery deadlines.
• Handle escalated or challenging customer interactions using professionalism and de‑escalation techniques as needed.
• Develop and maintain working knowledge of products, policies, systems, and service procedures.
• Analyze customer feedback and identify opportunities to improve service and customer satisfaction.
• Support internal teams and contribute to departmental goals and process improvements.
• Provide occasional showroom support when business needs require additional coverage.
• Complete additional duties and special projects as assigned.

• High school diploma or equivalent.
• Previous customer service experience in a phone‑based, in‑person, or customer‑facing environment.
• Minimum typing speed of 50 words per minute (WPM).
• Experience working in an office environment using standard computer applications, including Microsoft Outlook.
• Experience using multi‑line phone systems or working in a call‑center environment.
• Strong verbal and written communication skills.
• Excellent customer service, problem‑solving, and conflict resolution abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and able to maintain consistent attendance.
• Ability to learn and retain product knowledge quickly.
• Basic to intermediate proficiency with spreadsheet software and CRM systems.
• Ability to interpret instructions and make sound decisions within established processes.
• Customer‑focused mindset with a commitment to providing exceptional service.
• Basic mathematical skills, including addition, subtraction, multiplication, and division.

• Professional customer service experience in an office, call‑center, or business‑to‑business environment.
• Experience supporting customers through multiple channels, including phone, email, and live chat.
• Interest in or knowledge of powersports, motorcycles, off‑road vehicles, snowmobiles, or outdoor recreation products.
• Experience working with order management, warranty administration, or dealership support processes.
• Experience identifying opportunities to improve customer service processes and customer satisfaction.
• Familiarity with CRM platforms and customer support software.
• Demonstrated ability to think creatively and…