Community Care Rigby - Clinical Care Coordinator

Job Summary

The Care Coordinator supports MVH’s initiatives toward clinical integration and accountable care strategies to achieve the triple aim in healthcare:
1) improving quality and patient satisfaction;
2) improving outcomes and the overall health of the population; and
3) reducing the total cost of care. Through risk stratification tools available by Population Health, the Care Coordinator identifies patients with a need for early intervention related to discharge education, transitional care or disease management and coordinates intervention with PCPs and other care providers. The Care Coordinator also refers patients to medical and behavioral health providers as appropriate for further intervention.

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full‑time, part‑time or PRN status classification.

• Perform a head-to-toe assessment on all patients and reassess as per policy, including pediatric, geriatric, general patient population, and EMTALA‑appropriate medical screening exams.
• Have a solid understanding of the CCM program.
• Revise Care Plans as indicated by the patient’s response to treatment and provider direction.
• Perform patient care responsibilities considering needs specific to the standard of care for patients’ age.
• Be knowledgeable of medications and their correct administration based on age and clinical condition.
• Follow the five medication rights and reduce the potential for medication errors.
• Formulate a teaching plan based on identified patient learning needs and evaluate effectiveness of learning; include family as appropriate.
• Provide treatments and education at the level of licensure.
• Treat patients and families with respect and dignity; address psychosocial, cultural, ethnic, and spiritual needs; act as liaison between administration, patients, physicians, and other healthcare providers.
• Interact professionally with patient/family and involve them in the formation of the plan of care.

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people‑centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Education/Certification: Must have a Certificate in Medical Assisting (CMA) or a license in Practical Nursing (LPN), or a graduate with a degree in Registered Nursing (RN). Must have a current Idaho license. Care/Case Management or Population Health Management Certification (or ability to obtain certification within three years after hire) is required.

Experience: To function effectively in this role, it is preferred that the candidate have experience in both inpatient and outpatient care settings. Health plan experience is a plus. Past experience with Care/Case Management, Population Health Management, Utilization Review/Management is highly preferred.

Equipment/Technology: Must be able to use Microsoft Office, Word, and Excel. Adapt to computer systems quickly.

Language/Communication: Must have the sensitivity, maturity, and ability to communicate clearly and concisely, both verbally and in writing. Must be patient, courteous, compassionate, and respectful with patients and their families, co‑workers, physicians, and administrative staff. Ability to communicate and relate well with physicians, staff and management.

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