IT - Intern

Job Title:

IT Intern Primary Supervisor: IT Systems Administrator

Location:

Rigby, Idaho Job Status:
Part-time or Full-time (Seasonal/Internship) - Non-Exempt

Job Summary:

The IT Support Intern provides technical support to the Information Technology team while gaining hands-on experience in a professional enterprise environment. This position assists with troubleshooting hardware and software issues, setting up equipment, maintaining technology assets, documenting support work, and supporting day-to-day IT operations across Broulim's locations. The ideal candidate is eager to learn, detail-oriented, dependable, and interested in developing practical skills in information technology.

This internship is intended to provide meaningful professional experience and may lead to consideration for continued employment or future opportunities within the organization based on performance, business needs, and available openings.

Essential Duties and Responsibilities:

Provide first-level technical support for hardware, software, printers, mobile devices, scanners, phones, and peripheral devices
Assist with computer setup, deployment, imaging, configuration, and replacement for new and existing team members
Perform basic troubleshooting of computers, mobile devices, network connectivity, Wi-Fi, printers, and other store technology
Support Microsoft Windows, Microsoft 365 applications, Teams, Outlook, and other commonly used business systems
Install software updates and assist with routine system maintenance under the direction of the IT team
Maintain accurate inventory of IT equipment, devices, accessories, and technology assets
Assist with user account setup, password resets, access requests, and employee onboarding/offboarding tasks as assigned
Document technical issues, resolutions, and repeatable processes in the IT ticketing system or knowledge base
Provide professional support to team members at the Support Office and company locations, both remotely and onsite as needed
Assist with technology projects including equipment rollouts, store support, new location preparation, and system upgrades
Follow company IT security policies and maintain confidentiality of company, employee, and customer information
Perform other duties as assigned to support the IT department and company operations

Requirements:

High school diploma or equivalent, or currently enrolled in high school, college, technical school, or a related training program
Currently pursuing or interested in a degree, certification, or long-term career in Information Technology, Cybersecurity, Computer Science, Information Systems, or a related field
Basic understanding of computer hardware, software, Microsoft Windows operating systems, and common office technology
Strong problem-solving skills with the ability to research issues, follow instructions, and ask appropriate questions
Excellent communication and customer service abilities, including professionalism when supporting team members
Ability to work independently and as part of a team while managing assigned tasks responsibly
Strong organizational skills, attention to detail, and willingness to document work accurately
Dependable, trustworthy, and able to maintain confidentiality of company information
Willingness to learn new technologies, processes, and business systems

Preferred Qualifications:

Coursework toward an Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field preferred
Familiarity with Microsoft 365 applications, basic networking concepts, user support, and computer repair
Previous customer service, retail, technical support, computer repair, or help desk experience is a plus
Interest in growing into a broader IT support, systems administration, networking, or cybersecurity role over time

Valid driver's license with the ability to travel frequently between store locations.

Professional Development and Growth:

Gain hands-on experience supporting enterprise technology systems, end users, devices, and business operations
Work alongside experienced IT team members on real-world support requests, deployments, and technology projects
Develop practical skills in Microsoft 365, Windows support, device setup, networking fundamentals, cybersecurity awareness, documentation, and technical troubleshooting
Receive mentoring and guidance to help build a foundation for a career in Information Technology
High-performing interns may be considered for continued work, extended internship opportunities, or future employment opportunities as business needs and position availability allow

Working Conditions:

Standard office environment with occasional travel to company locations as needed
May require lifting and moving computer equipment weighing up to 50 pounds
Frequent use of computers, monitors, printers, phones, mobile devices, and other office or store technology
May require occasional work outside normal office areas, including store environments, equipment rooms, or…