Customer Fleet Manager

Overview
The Customer Fleet Management (CFM) team is a vital part of the CTS organization, responsible for building long‑term partnerships with key customers to support GS's growth. The CFM team focuses on key O&G customers and prioritizes their needs to ensure their SV fleet is 100% available and reliable – two KPIs our customers value the most. The role works closely with customers for transparent reporting, reduces product issues, and identifies service opportunities.

It collaborates with sales and engineering teams to adjust customer systems for optimal performance, escalates risks for quick resolution, and supports CTS teams with both reactive and proactive assistance.

Location
The Netherlands or the UK

Key Responsibilities

Drive and monitor key customer satisfaction and gas turbine (as well as compressors and steam turbine) performance via reliability & availability KPIs.

Act as the point of contact for escalation; provide early recognition of potential risks with major business impact.

Escalate identified risks in time to the Head of CTS to ensure appropriate and timely resolution.

Understand fleet reliability (strength and weakness) from the competition installed base.

Advise product management teams on how to improve reliability/availability of products based on customer interactions.

Advise LTP MK&S on reliability/availability value proposition for new unit opportunities and existing service fleet.

Propose development of new CTS offerings based on customer needs to improve reliability/availability.

Present reliability & availability KPIs to key customers and Siemens Energy management on a regular basis.

Qualifications

A strong background in service commercialization, sales, business development, customer communication, marketing and sales tools and methodologies.

10+ years of experience in sales, marketing, commercialization or business development.

Bachelor’s degree in Engineering, Business Administration or related fields.

Master’s level education in energy systems or related fields preferred.

Proficiency with Salesforce and project management tools and methodologies.

Experience with risk management, resource management and project timeline management.

Strong background in optimization, automation and improvement projects.

Customer focused with strong leadership, problem‑solving and decision‑making skills in a high‑pressure environment.

Ability to communicate in more than one language; appreciation of Siemens international customer base and cultural diversity.

Analytical, open, inclusive, pragmatic and big‑picture thinker.

Excellent written and verbal communication skills.

Initiative and flexible self‑starter, working with minimal direction.

Ability to analyze information and provide reports and feedback to project team members and management.

Good understanding of the O&G services business in the distributed generation market, including customers, regional set‑up, strategy, business processes and digitalization.

Willing to travel up to 30% of the time.

Benefits

Professional development and growth opportunities in a global company.

Encouraging, diverse and collaborative work culture.

Remote/flexible work and possibilities to travel abroad.

An attractive, collectively agreed remuneration package with a corporate pension and other fringe benefits.

Diversity & Inclusion
Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society and do not discriminate based on our differences.

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