Retail Account Manager - NL

About the Role
In line with Bridgestone Europe and First Stop guidelines, the Retail Account Manager is responsible for implementation & development of the Retail Network as well as contributing to the joined success of the Network and the Partner by ensuring:

The efficiency and profitability of the Retail Network by being the key window and consultant for our Partners to improve and optimise their operating profit and more particularly services, sales, marketing, and customer service for their points of sales

Recruit, develop and manage the retail network of maintenance and repair centres and work closely with our partners as well as central functions such as marketing and procurement to execute an effective strategy and deliver success to our business

Responsibilities:

You develop the network by identifying and recruiting high-quality prospects who align with our vision and values, and by actively supporting the onboarding, monitoring, and development of Partners

You drive business development by balancing your efforts between recruiting new Partners and supporting the growth of existing ones ensuring both expansion and quality

You build strong relationships with Partners to understand their needs and ensure high levels of satisfaction

You grow sales and revenue by identifying trends, applying effective sales techniques, and optimizing procurement processes at the point of sale (POS)

You promote centralized procurement services across the network to maximize negotiated supplier rebates for both the network and individual Partners

You act as the key link between centralized programs (Marketing, Fleets, Procurement, Digital Tools) and the Partner network, driving adoption through engagement, education, and support

You improve operational efficiency by consulting on inventory management, store layouts, and process optimization

You provide training and development opportunities to enhance Partner capabilities in sales, marketing, customer service, and product knowledge

You monitor performance by setting targets, tracking progress, and implementing corrective actions when needed

You contribute to strategic planning by collaborating with senior management to define long-term goals, and the steps needed to achieve them as well as improve our offerings to the network

Qualifications & Experience Required
Education, Master, other certification:

A Bachlors or Masters degree in Economics, Marketing, Business administration, Management Engineering as preference

Experience (years):

Min 5 years in Retail, Business Development, Key Account, Sales/After Sales Account roles consistently meeting or exceeding targets

Experience in sales organizations in a complex and international and/or matrix environment

Knowledge of B2B environment, automotive and tyre business, after sales, spare parts, is considered a plus

Technical

Skills:

Sales & Marketing Retail Know-How:
Familiarity with retail and the industry

Analytical skills: the ability to analyze sales data, market trends and operational metrics to identify areas for improvement and develop data-driven strategies

IT literacy: MS Office package including Outlook, Excel, SharePoint and Power Point

Languages

Skills:

Dutch - native or fluent

English - full professional proficiency

French - professional proficiency

Soft/Behavioral

Skills:

Customer focus: a deep understanding of customer needs and the ability to enhance customer satisfaction through tailored solutions

Communication skills: strong verbal and written communication skills for effectively conveying ideas, presenting findings, and collaborating with team members and clients

Interpersonal skills: the ability to build and maintain strong relationships with clients, colleagues and stakeholders fostering a collaborative environment

Negotiation skills: effectively negotiate with partners and prospective partners to secure favorable terms and build mutually beneficial relationships

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