Customer Support Specialist

On the heels of achieving 3X growth
, Virginia Transformer is hiring to do it again!

We’re strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding
. We’re highly selective about who joins us, because this journey isn’t for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company’s growth — we’d love to talk.

Apply below and let’s start the conversation.

Virginia Transformer is the largest

U.S.

-owned producer of power transformers in North America, and we’ve been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We’re more than 5,400 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company
, we thrive on nimbleness, innovation, and tenacity.

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We’re looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

Customer Support Specialist

Rincon Plant – Rincon, GA

Operations / Customer Support

Customer Support Manager / Operations Leadership

The Customer Support Specialist serves as a key liaison between customers and the Rincon manufacturing plant, ensuring timely, accurate, and professional communication throughout the order lifecycle. This role supports customer satisfaction by coordinating order status updates, resolving issues, and partnering closely with Sales, Production, Engineering, and Logistics to meet customer commitments.

The ideal candidate is detail-oriented, responsive, and comfortable working in a fast-paced manufacturing environment.

Customer Communication & Support

• Serve as the primary point of contact for customer inquiries related to orders, deliveries, and product information.
• Provide timely updates on order status, production schedules, and shipment timelines.
• Respond to customer questions and concerns with professionalism and urgency.

Order & Process Coordination

• Enter, review, and maintain customer orders accurately within internal systems.
• Coordinate with Production Planning, Engineering, and Shipping to ensure customer requirements are understood and met.
• Support resolution of order discrepancies, delivery delays, and quality concerns.
• Assist with customer issue resolution, including warranty-related inquiries and service coordination as needed.
• Track open customer issues and follow through to closure.
• Escalate complex or urgent matters to appropriate leadership when necessary.

Internal Collaboration

• Work closely with Sales, Field Services, and Plant Operations to support customer commitments.
• Participate in internal meetings related to order review, production planning, and customer priorities.
• Maintain accurate documentation and communication records.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of experience in customer support, order management, or administrative roles, preferably in manufacturing or industrial environments.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with ERP systems, CRM tools, and Microsoft Office (Excel, Outlook, Word).
• Ability to manage multiple priorities in a deadline-driven environment.

• Experience in power, electrical equipment, or industrial manufacturing environments.
• Familiarity with production schedules, shipping logistics, or order-to-cash processes.
• Experience supporting technical or engineered products.

• Competitive compensation
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Stable, growing manufacturing environment
• Opportunities for learning and career growth within operations or customer-facing roles