Shift supervisor, Management

Position: Chick-fil-A Shift Supervisor
Reports to:

Director on Shift, Operations Director, Operator

Job Purpose:

The Supervisor manages daily operations in the Back of House (BOH) or Front of House (FOH) to ensure efficient, high-quality service for guests. They lead the entire shift, overseeing staff, addressing issues, and maintaining standards of safety, cleanliness, and guest satisfaction.

Key Responsibilities:

* Shift Leadership:
Oversee the entire shift, ensuring smooth and efficient operations across all areas.

* Problem Resolution:
Proactively address issues, preventing operational bottlenecks and maintaining consistent service flow.

* Team Accountability:
Enforce company policies (Rincon Handbook) and operational standards (Pathway), holding team members accountable for their responsibilities, and communicating operational expectations.

* Safety Oversight:
Maintain a food-safe and team member-safe environment by ensuring all safety protocols are followed.

* Daily Goal Setting:
Communicate clear, actionable goals to team members for both shift-wide and individual performance.

* Cleanliness Management:
Ensure the workspace is always kept to the highest standard of cleanliness.

* Problem Ownership:
Take responsibility for any issues that could impact the shift or subsequent shifts, resolving them promptly.

* Coaching and Development:
Provide on-the-spot coaching to Assistant Supervisors and Team Members to foster their growth.

* Assistant Supervisor Leadership:
Mentor and guide Assistant Supervisors, helping them develop leadership skills and effectively manage their areas.

Expectations:

* Problem Solver:
Quickly identify and address operational challenges to keep operations running smoothly.

* Team Leader:
Lead by example, motivating and holding your team accountable to meet company standards.

* Safety Focus:
Uphold food and team member safety guidelines at all times.

* Clear Communication:
Provide direction and feedback to the team in real-time.

* Ownership and Initiative:
Take full responsibility for the shift's success, stepping in to resolve issues as they arise.

* Leadership Development:
Actively develop the leadership potential of Assistant Supervisors, Trainers, and Team Members.

* Flexibility:
Able and willing to complete any tasks assigned by Directors and/or Operator.

Qualifications:

* Chick-fil-A experience is required

* Proven ability to solve problems in a fast-paced environment

* Strong knowledge of food safety and health guidelines

* Demonstrated experience in leading and motivating peers or teams

* Strong sense of accountability and ownership of duties

* Completion of Supervisor training

* Full-time Supervisors must be available to lead 5 shifts (5am-4pm or 12pm-11pm) per week, including Saturdays

* Part-time Supervisors must be available to lead 3 shifts (5am-4pm or 12pm-11pm) per week, including Saturdays

* Demonstrate a strong understanding and embodiment of our culture of CARE

* Willingness to grow, accept accountability, and handle feedback

* Meet all Assistant Supervisor qualifications and responsibilities.

Our Benefits Include:

* A fun work environment where you can positively influence others

* Flexible scheduling (and closed on Sundays)

* Learning first-hand from an experienced Operator and Restaurant Leaders

* Intentional growth and development to help you reach your professional goals

* Scholarship opportunities (must apply and be approved annually; 75% of applicant employees are approved; Scholarships range from $1,000 up to $25,000)

* Free meals during shifts

* Free college tuition through our partnership with University of the Cumberlands

* Competitive pay

This Chick-fil-A Restaurant is operated by an independent franchised business owner

who makes all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.