Director of Warehouse Operations

Overview

The Director of Warehouse Operations coordinates all regional administrative functions and enforces corporate policy, procedures and operating systems for Regional Operations Management staff. Responsible for production standards for teams, plan headcount needs based on labor cost and budget management, and staff and mentor management positions. Advises Regional Vice‑President of concerns and issues and advises of solutions. This position reports to the Regional Vice President.

• Creates production standards for teams, plans headcount needs based on labor cost and budget management.
• Works collaboratively with internal leadership and team members throughout the Company.
• Plans the implementation and support of new/upgraded warehouse and office operating systems, including computer systems and manual systems required in the administration of the operation.
• Is accountable for the administration required for a physical inventory and reconciliation.
• Interacts with customers of key accounts.
• Occasional duties include sales calls when the administration of the account is an issue, at the discretion of the Regional Vice President.
• Develops and coordinates special events within the region.
• Travels to other warehouses and participates in department or company meetings, as necessary.

• Responsible for budget and review of regional monthly aging and various reports.
• Reviews of regional accounts receivables.
• Works with the engineering team to develop a pricing model for new clients.
• Maintains lease and customer files at the regional level.

• Responsible for the management of all warehouse operations and staff in the region.
• Ensures continued training and cross training of all personnel within the region.
• Recruits, hires and mentors management positions.
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals, and makes recommendations and approves annual compensation increases.
• Manages and maintains good human resources practices with direct reports, adhering to established corporate and department policies and procedures.
• Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
• Provides feedback, coaching, guidance, and recognition to enhance others’ skill development.
• Plays an active role in employee development and talent selection.
• Acts as a role model for the department in support of corporate purpose, vision, and values.
• Exhibits a commitment to self‑development by staying current on industry trends, tools, and systems.

• Conducts facility audits, oversees the administration, and supplies necessary training throughout the region.
• Works with corporate and local vendors to acquire and maintain all material handling equipment, storage, conveyors and related assets.

• Bachelor’s degree required.
• At least 10 years of managerial and operations experience in a high‑volume distribution environment.
• At least 5 years managing a logistics and supply chain distribution network and managing exempt employees.
• Proven ability to measure and perform against internal expectations, industry standards, WMS systems, equipment, and safety related programs.
• Computer applications using MS Office, specifically Access, Excel and PowerPoint, internet search engine capabilities, T‑Logic and warehouse operating systems.
• At least 5 years working in KRONOS systems.
• Very strong analytical and communication skills.
• Experience with design and layout of distribution facilities and best‑in‑class operations.
• Performed and/or led continuous improvement projects in the area of Lean and/or Six Sigma.
• Working knowledge in a cross‑dock, pick‑n‑pack, kitting and sales environment preferred.
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and willingness to become certified in one or more of these areas as necessary.
• Working knowledge of warehouse/mechanical equipment.
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours, including nights, weekends and holidays as…