Shift Lead

We offer competitive starting pay, flexible schedules, health benefits, and 401(k) to support your growth in the restaurant industry.

The Shift Leader supports the store management team’s daily operations of a Krystal restaurant, ensuring compliance with company standards in product preparation, customer service, facilities maintenance, and financial accountability. The Shift Leader partners with management to train and coach A+ talent to achieve key results in People, Customer, Sales, and Profit.

• Demonstrate Krystal Core Values while assisting management in building high‑performing employees through training, retention, and recognition.
• Partner with management to execute the Performance Management process, ensuring employees are set up for success and held accountable.

• Drive a customer‑focused culture by resolving issues and training employees to meet or exceed service standards.
• Coach and hold shift accountable around core operational procedures using OSM and company systems.
• Ensure food safety standards are met through direct observation while running shifts.

• Partner with management to implement restaurant‑level plans and marketing initiatives.

• Execute cash, security, inventory, labor, and food control procedures during shifts and take appropriate actions to identify and close gaps.
• These duties describe the general nature of the role and are not exhaustive.

• At least 21 years of age.
• Serv Safe certification required.
• High School Diploma or GED preferred with one or more years of restaurant experience.
• Proficient in Microsoft Office.
• Ability to work a flexible schedule including days, nights, overnights, and weekends.
• Travel may be required to other locations as business dictates.

• Customer focused:
  Recognize the guest as primary focus, set high standards, and motivate team through effective service behavior.
• Initiative:
  Take action proactively and achieve goals beyond requirements.
• Action oriented:
  Maintain high productivity with vigor and determination.
• Team player:
  Encourage cooperation to achieve team goals and promote an inclusive environment.

• Lift up to 70 lbs frequently, including carrying products and boxes.
• Consistently handle product preparation, stocking, and inventory.
• Kneel and follow proper lifting procedures as needed.

Entry level

Full‑time

Management and Manufacturing

Restaurants