Technician Pine Hill Management Office, Pine Hill, NM

Housing Technician
Job Description

This class is the first of four levels in the Housing Management series. Incumbents provide front-end assistance, education and guidance for new applicants on NHA public rental and home ownership processes. Responsibilities may include conducting orientations for prospective applicants regarding application processes; running background checks on prospective residents and home buyers; arranging and performing site visits; maintaining tenant records and related databases; preparing standardized reports;

preparing bank deposits; and providing client referrals to local resources.

Incumbents must maintain composure and apply professional judgment to sensitive issues and/or situations. Experience with conflict resolution is critical for the successful performance of this work. Safety is a critical factor with NHA and all employees will adhere to Safety Policies and ensure Safety is how we perform our duties.

• Assists tenants in educating and guiding housing applicants, which includes assisting clients in completing applications and/or forms;
  responding to routine inquiries; arranging and performing site visits; and providing client referrals as needed.
• Accepts, processes, and reviews applications for participation in housing programs. Runs background checks and performs related support duties.
• Updates a variety of information in program databases, including contractor and participant information.
• Prepares a variety of activity reports for submittal to Federal and State agencies, interdepartmental staff, management, and/or other
  applicable parties.
• Prepares bank deposits and related information.
• Performs other duties of a similar nature or level.

• Providing customer service;
• Accepting, processing, and reviewing housing applications;
• Applying and communicating applicable laws, guidelines, requirements, policies, and procedures;
• Preparing reports;
• Maintaining and updating records and/or databases;
• Using a computer and related software applications;

• Valid Driver’s License
• Associate's degree or related college course work in social services, social work or closely related field or an Equivalency;
• One year of administrative, social services, or general program support experience.

Applicants must submit a completed NHA application, including an updated resume and unofficial transcripts or degree(s). All applicants are subject to a background investigation and must have a valid driver’s license. Failure to submit the required documents shall be considered incomplete. If you have any questions, please get in touch with NHA Human Resources at .