Student Support Specialist

SUMMARY:

The incumbent in this position shall provide excellent customer service in supporting the needs of all NMHU students and work closely with other employees and students in a collegial, cooperative environment as well as comply with all NMHU policies and regulations. This position will work with general student records and must be able to perform all duties in a professional manner and maintain confidentiality of all University and student records.

Additionally, this position serves as an advisor/liaison to proactively work with NMHU front line offices to solve student issues related, but not limited to:
Financial Aid Scholarship, Human Resources, Registrar, Admissions, Graduate, Business Office, and Center (as necessary) matters.

DUTIES AND RESPONSIBILITIES:

Operations/Office Management:
• Utilize Internet Native and Self-Service Banner on a regular basis to process necessary actions to support Business Office, Financial Aid, Registrar, and advisement, etc. functions.
• Support recruitment efforts;
• Maintain accurate records of student and prospective student interactions while maintaining student record confidentiality in accordance with federal regulations;
• Maintain timely, positive communications between the university, students, and prospective students via telephone, email, social media, etc.;
• Advocate for students and serve as liaison to multiple functional areas of the university;
• Engage in professional development activities;
• Maintain regular attendance;
• Perform other job related duties as assigned.

Financial Aid & Scholarships:
• Support students with scholarship application procedures and deadlines;
• Support student needs related to Consortium Agreements with visiting institutions;
• Support VA Certifying Official in the coordination and maintenance of VA files, as necessary;
• Participate in Office of Financial Aid and Scholarships departmental meetings, as necessary.

Admissions & Recruitment:
• Understand, advise, and process, as necessary, new student applications for admission, transcript requests/submissions, etc.;
• Support NMHU recruitment efforts;
• Participate in Office of Admissions and Recruitment departmental meetings, as necessary.

Registrar:
• Assist new students in accessing and utilizing Self-Service Banner, student email, Degree Audit, and navigating the NMHU website online docs, etc.;
• Understand, advise, and coordinate, student registration, appeals, VA paperwork, applications for degree, transcript requests/submissions, pre-requisites, permission requirements, etc.;
• Coordinate with Registrar on student record updates;
• Participate in Registrar departmental meetings, as necessary.

Advisement:
• Advise transfer students on transfer process, basic transfer evaluation, educational options, and program articulation or transfer agreements, and refer students to the appropriate faculty member, Chair, or Dean, when necessary;
• Support academic programs in student progress;
• Understand and advise on MOUs and articulation (transfer) agreements with partner schools;
• In coordination with faculty advisor, assist students with appropriate paperwork such as course substitutions, programs of study, orals packets, independent studies, etc.
• Participate in academic program departmental meetings, as necessary.

MINIMUM REQUIREMENTS:

• Must be willing to travel;
• Must have a valid Driver’s License;
• Must be available for Notary certification, as necessary;
• Must be willing to work overtime, evenings, and weekends, as required.

Preferred Qualifications:

•

EDUCATION:

Baccalaureate Degree in any discipline. Baccalaureate degree may be substituted with a minimum of five years’ experience in at least two of the functional areas listed in DUTIES & RESPONSIBILITIES.
•

EXPERIENCE:

Two (2) years’ higher education experience in administrative work.

KNOWLEDGE, SKILLS, & ABILITIES:
• Demonstrate respect for all individuals and sensitivity to cultural and language differences;
• Knowledge and proficiency with Microsoft Office (Word, Excel, Publisher, PowerPoint etc.);
• Knowledge of basic mathematics and statistics;
• Knowledge of applicable university policies and procedures;
• Considerable knowledge of…