ASSET Technician Internship

Description

SUMMARY

Provides assistance to assigned technicians for the purpose of hands on training and experience. ASSET students also provide support for the service department on an as needed basis.

ASSET Students operate within the guidelines of Ford Motor Company and the standards of Chalmers Ford to build a relationship as well as create an experience for our customers rather than a transaction. Works together to create a culture where employees can LOVE their jobs and customers can LOVE our employees. Demonstrates an attitude of CARING toward co-workers and customers in order for both to feel valued.

ESSENTIAL DUTIES

Promotes dealership by presenting professional image, positive attitude, and clean work area.

Road tests vehicles to ensure repairs are completed properly.

Completed assigned school work in the ASSET Program.

Completes service and repair assignments correctly, to pass quality inspections or test drives.

Maintains sufficient personally-owned tools; keeps tools in good working order. Respects and keeps tools of other technician they work with clean, organizes and accounted for.

Completes proper repair estimates that are accurate and explain the concern, cause and correction (Three C's).

Is punctual for the work shift and works entire shift as expected and attends class as scheduled.

Complete and passes classes in both the Ford ASSET program and required college classes for the ASSET program.

Informs supervisor of being late or absent.

Completes assigned Ford Training.

Performs service and repairs that are needed and approve of by the customer.

Completes the assigned inspection on vehicle.

Additional

Duties and Responsibilities:

Notifies service advisor if delays are expected in repair and for what reason.

Maintains cleanliness of the customer's vehicle.

Returns parts for Ford warranty.

Returns parts to customer as requested.

Use approved software to communicate to Service Advisor information

Has the knowledge to use Ford tools and equipment to perform diagnosis.

Computer literate and able to use a computer to complete diagnosis and repairs.

Able to lift 50lbs to move parts, equipment, and tools.

Able to maneuver in and around vehicles as needed.

Able to write a repair process as required for Ford Warranty.

Working Effectively With Others

Principal Duties and Responsibilities:

Promotes a productive working relationship with others.

Actively listens to concerns; takes action to respond to others' needs.

Speaks clearly, concisely, and effectively.

Provides clear and legible record of service completed for both customer and dealership use.

Has an approachable style; fosters open communication through active listening.

Additional

Duties and Responsibilities:

Assists Service Advisors, if necessary, to explain completed repairs to a customer.

Assists other technicians when needed.

Handling Pressure

Principal Duties and Responsibilities:

Effectively handles and implements changes in Service Department.

Listens to and supports new ideas and approaches; adapts to change quickly.

Maintains composure when faced with multiple demands.

Meets or exceeds service time standards.

Additional

Duties and Responsibilities:

Successfully performs overlapping tasks.

Managing Complexity

Principal Duties and Responsibilities:

Prioritizes work to meet demands and customer needs.

Makes decisions regarding repair options; asks for assistance as necessary.

Completes repair orders within specified time frame and alerts appropriate personnel if delayed.

Additional

Duties and Responsibilities:

Takes necessary steps to minimize time spent waiting for parts.

Coordinates with Parts Department to ensure parts are available to complete repair.

Understanding and Using Business Knowledge

Principal Duties and Responsibilities:

Performs preventive maintenance, cleaning, and repairs on dealership tools and equipment; enures facility is clean and organized at all times.

Performs factory warranty repairs according to established procedures.

Follows all hazardous waste and OSHA safety regulations and company policies.

Additional

Duties and Responsibilities:

Utilizes Ford-provided technical assistance (e.g., Technical Support Systems Guide, Hotlines, OASIS, SBDS, other)

Stays up-to-date on the latest technical services through training, bulletins, campaigns, etc.

Acquires necessary training as required.

Applying the Basics

Principal Duties and Responsibilities:

Reviews and evaluates service write-up to determine if additional information is necessary and what type of diagnosis is needed.

Uses computer to look up part availability and repair orders.

Uses manuals including diagrams as necessary to complete the repair order.

Applying the Basics (continued)

Additional

Duties and Responsibilities:

Follows safety rules and regulations.

Completes warranty repair orders according to policy.

Returns special tools and reference materials to their designated locations.

Properly disposes of used parts and returns unused parts to the parts counter person.

Completes time ticket correctly.

Uses diagnostic procedure to identify…