Follow Up Specialist; Cox Automotive Fleet Client Solutions Delivery

Employer Industry: Automotive Services

• Hourly base pay rate up to $22.69
• Opportunity for additional compensation through bonus and incentive programs
• Exceptional work-life balance with flexible time‑off policies
• Comprehensive healthcare options for individuals and families
• Professional development and continuing education opportunities
• Inclusive parental leave policies and additional perks like pet insurance and employee discounts

• Handle all inbound calls in a timely manner, ensuring excellent customer service
• Accurately gather and document customer requirements during initial calls
• Ensure precise data entry regarding vehicle location and customer billing information
• Make outbound calls to obtain updates on open events and keep customers informed
• Collaborate with roadside dispatchers to resolve any issues that arise

• High school diploma or GED
• Up to 2 years of experience in a related field
• Strong customer service experience
• Ability to multitask and problem‑solve effectively
• Availability for weekend shifts in a 24/7/365 work environment

• A degree in a related discipline or industry experience

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.